[Official statement] EE phone network down/crashed, users report outage (signal problems) today
There are new updates that have been added to the bottom of this story…
Looks like communications service provider EE’s network is having issues as a lot of users are complaining. Affected ones are taking to social media platforms like Twitter to share the problems they are experiencing.
Here are some reports:
@EE whyyyyyy can’t I ring landline phone numbers? It keeps saying ‘call failed’ when I try, but I can ring mobile numbers no problem
— Angel Midgley (@AngelMidgley21) May 21, 2019
is there a problem with EE?
— . (@jord19x) May 21, 2019
— Kirye-Gigs (@Kiryegigs) May 21, 2019
@EE everytime I make a call I’m getting call failed. I’ve restarted my phone same issue. I’ve taken my sim out same problem. Please can you help?
— Dayoooo (@JR_Kolade) May 21, 2019
Specifically, the phone/mobile network seems to be down. For its part, the company’s social media teams are trying to debug individual complaints.
Can you please restart your phone?
Hey, Marie. Thanks for bringing this to our attention. Is this still happening now? If it is, can you please restart your phone.
Please let me know how you get on. – David
— EE (@EE) May 21, 2019
However, switching off and on isn’t making any difference for many users. Here’s what a user said:
I have already done this and I’m still unable to make or receive calls – which is not ideal when you need access to these services to get your work done. By the sounds of it the EE service is down across London and this isn’t an isolated issue
Another users said they confirmed with EE business support team that it is nationwide outage.
This is a nationwide issue, I’ve spoken to the business support team who are aware of it. It’s affecting outgoing calls
So far, no statement or official word has apparently been issued on the matter. However, according to The Sun, EE is actively looking into the matter.
If you are affected, rest assured, we are keeping an active tab, and will update the story as and when more info comes to light. So keep checking back.
Update 1 (May 21)
EE has now issued the following statement through its social media channels:
We’re aware that a small number of customers are unable to make some calls over 4G. We’re doing our best to fix this quickly. Please keep retrying, and we apologise for any inconvenience. WiFi calling, as well as text and data services, are not affected.
Update 2 (May 21)
We’re aware that a small number of customers are unable to make some calls. We’re doing our best to fix this quickly. Please keep retrying, and we apologize for any inconvenience. WiFi calling, as well as text and data services, are not affected
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.