Fix for Samsung Galaxy S8 'Caller ID not working' issue reportedly rolling out through new update

Progressing from TouchWiz to Samsung Experience UI to this year’s One UI, Samsung has consistently upgraded their smartphone software to enhance user experience. The Korean OEM’s this year flagship Galaxy S10 devices came with One UI out of the box.

Messages on One UI

The wait wasn’t longer for older Samsung phone users, as One UI – Samsung’s customized skin based on Android 9.0 Pie – began rolling out to Galaxy S10 predecessor devices Galaxy S9/S9+, Galaxy Note9, Galaxy S8/S8+ and Note8 devices January onward.

Talking of Galaxy S8/S8+, the company released the much-awaited Pie with One UI to devices in the European region first, back in February. The update roll out being a staged one landed on majority S8 devices by March, and brought along the February security patch.

Galaxy S8 One UI update – February security patch

Then a few months later, in the beginning of April, S8/S8+ devices in the US on Big Four carriers started receiving the One UI update, but with March security patch.

Galaxy S8+ One UI update – March security patch

And as is usually the case, just as Android Pie/One UI update began to reach out to users globally, they started chiming about problems and issues it instigated. On such case that we recently highlighted was regarding Caller ID not working after Android Pie update on Galaxy S8 and S8+ phones.

Affected users (majorly on AT&T) reported that Caller ID and spam protection (that’s part of Samsung’s ‘Smart Call’ feature) is not working after installing the update as their devices aren’t displaying the contact information on incoming calls anymore, not even for the existing contacts.

Samsung Smart Call – Caller ID and spam protection in action

While some explained the issue saying the feature is not working effectively, others said it gets disabled randomly. Take a look at how some of the affected users explained the Caller ID glitch in question:

When I am receiving a phone call and I have a contact in my contacts, I only see the area code and phone number when the phone is ringing. The contact name does not appear, yet afterwards, it does show the proper contact name int the “recent” tab of phone. An example, my son called and the caller id showed the phone number, his phone number, he was calling from but not his name.

Since Pie came down, the built in Caller ID and S.p.a.m. Protection keeps turning off.

Till now, the only workaround that helped users resolve the issue was to disable AT&T Call Protect app in Play Store, something the Samsung officially suggested users to do.


In the meantime, one of the affected users who got in touch with Samsung support was informed the problem will get fixed with an update soon.

Per customer support with my service the issue is Android is upgrading their system and Android advises to be patient. The caller ID issue will be resolved when the Android system upgrade is completed. Nothing we can do ourselves, no settings to change, and no estimate on when the upgrade will be completed.

And now it’s coming to light a new update that’s currently rolling on Galaxy S8/S8+ variants in the European region has reportedly fixed the Caller ID not working issue. The update that resolved the issue bears build number G950FXXU4DSDA/G950FXXU4DSD6 and carries April security patch.

Here’s what a couple of users who found the Caller ID issue resolved after receiving the update said:

I think I found a solution, hope it can help: there is a new update available form Germany (no brand) on SAMMOBILE for Galaxy S8 : G950FXXU4DSDA/G950FXXU4DSD6 installed almost a week ago, and the problem seems to be solved.

The problem is solved here as well with the last Samsung Experience update. They fixed whatever code was broken.

Apart from user reports, a quick look at official Galaxy S8 update tracker at Samsung’s website also reveals an update bearing build number G950FXXU4DSDA with April security patch was released last week for Germany region.

Samsung Galaxy S8 update tracker

Though the change log doesn’t mention any such bug fix, at least a couple of users who received the update have confirmed the Called ID issue as fixed. While users in Germany are already receiving the update, the same shall soon reach out to S8 devices in other regions as well.

Just for clarity, the April update that was recently released for S8/S8+ unlocked variants had a different version G950FXXS4DSD3/G955FXXS4DSD3. And the update that’s currently rolling out to S8 devices in Europe and fixes caller ID problem is G950FXXU4DSDA/G950FXXU4DSD6.

Have you received the April patch on your S8 unit, and did it resolve the Caller ID issue for you? Drop a comment and let us know.

NOTE: Apart from Galaxy S8/S8+, some Galaxy Note 8 users have also been facing this Caller ID issue. Here’s hoping they also get the April security patch carrying the fix for the problem some time soon.

P.S. After installing Android Pie (One UI), Galaxy S8 users have also been encountering issues related to Bluetooth connectivity and MMS over WiFi. You can read the complete coverages about both the problems by heading here.

PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Tags :

Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.