Samsung Galaxy S10 replacement screen protector not covering camera cutout? You’re not alone
NOTICE: We’ve created an archive of all major developments related to the Samsung Galaxy S10 lineup. We are continuously updating that page with latest S10e/S10/S10+ news so that you don’t need to search for information related to the device on daily basis. Head here to access that page.
The speculations and guessing games about the much-anticipated Galaxy S10 were started even before the release of the Galaxy S9. Besides the typical theorising about the internal specifications, early leaks talked a lot about the in-display fingerprint scanner.
According to the rumors, Samsung designers ditched the iris scanner as well as the optical fingerprint sensor, as their performances did not meet the standard they wanted to achieve.
DJ Koh said that the Galaxy S10 does not use an optical fingerprinting solution because optical fingerprinting can cause a bad user experience. Otherwise, Samsung could adopt it two years ago. We will bring a better screen fingerprinting experience for S10.
— Ice universe (@UniverseIce) July 16, 2018
Yes, the S10 cancels the iris sensor and the ultrasonic fingerprint is enough to replace it.
— Ice universe (@UniverseIce) November 2, 2018
However, the Qualcomm made ultrasonic fingerprint scanner was allegedly incompatible with a number of third party screen protectors – as mentioned by accessories makers.
We have tested our cases on real #GalaxyS10 phones. The in-screen fingerprint does not support screen protector. So our vanguard will have no built in screen protector
— Armadillotek (@armadillotek) January 16, 2019
The situation became more convoluted when a leaked video shown a Galaxy S10 Plus with perforated screen protector installed.
Many Samsung fans were devastated after seeing this poor design choice. Nevertheless, it was confirmed that the shown screen protector was merely a prototype. Official screen protectors would be full screen without any hole in them.
.@mobilefun has published a Hands-On Video of the S10 Plus. It shows an incredibly ugly screen protector with a hole in it. Don't worry, the S10 Prototypes I have seen came with a pre-installed screen protector without a hole in it. And yes the fingerprint still worked through it pic.twitter.com/zkeK9oht7C
— Max J. (@Samsung_News_) February 13, 2019
Skip to the present day, we now know that the Korean smartphone OEM decided to include a free copy of pre-applied screen protector with every Galaxy S10/S10+.
Regarding the S10/S10+ factory pre-installed screen protector
Samsung’s upcoming new flagship Galaxy S10 will be shipped with factory pre-installed screen protector manufactured by Samsung. This is applicable for all global subsidiaries and for all variants of Galaxy S10. This decision was made to increase overall customer experiences with the improved screen durability and full functionality of the Ultrasonic Fingerprint Sensor on Galaxy S10 and Galaxy S10+.
Samsung later edited the notice and changed the “90 days warranty” part with the following:
The factory pre-installed screen protector will not be covered under warranty…
The official notice is not available anymore, however buyers can find the following card bundled with the official packaging.
Samsung also sells these official vinyl film protectors for $19.99. For example, you can buy them in the US by visiting the following links:
Interestingly, a number of users have reportedly received a deformed variant of the screen protector as a replacement. The deformity is located at the top right corner, where the camera hole(s) is located.
As readers can notice, instead of the camera holes, the new screen protector has an uncanny notch at the top right side.
look at the top right of the screen protector, it has a cut out notch instead of this a camera hole. I dont think Im going to install the replacement one they sent me because of that.
To make things more complicated, the replacement protectors may look like complete normal with proper camera holes before applying.
However, they will reveal their true selves after you peel them off.
In some cases, Samsung sent two of the replacements. One of them is perfectly normal with the holes for the camera, while the other one is featuring the square cut at the top.
Not yet – the phone with screen protector issues was actually exchanged since it was restarting. But now I have two!
Here’s a picture of both. The one in the retail box came in a cardboard box for shipping (way oversized), whereas the one on the right came as-is, simply in it’s plastic sleeve, in a UPS envelope.
Some users have come up with a plausible conclusion: it may be possible that Samsung is maintaining two separate sets of screen protectors.
Looks like the one on the left, much like OP received, has the cut-out. The one on the right that I got directly from Samsung before the retail versions started shipping has a hole cut-out. Again, interesting note on that protector… the plastic is curved much like the screen, hence the piece of foam underneath it. Really interesting.
The original pre-installed one as well as the retail variant are listed under the ET-FG973CTEGWW SKU. We don’t know the part number of the replacement screen protectors at this moment.
Which screen protector do you use on your Galaxy S10? Let us know by commenting below.
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