[Company responds + status] Nest app and website down / not working – trouble communicating service and network error problem
Reports are pouring in about the Nest app being down. Users are taking to social media platforms like Twitter to report the issue. Here are some of the complaints about this outage:
— Dani P (@daanibridge) March 7, 2019
— Start Smart Tech (@StartSmartTech) March 7, 2019
— Morgan Kendrick (@morganedits1992) March 7, 2019
— Brighton Melson (@BMPhotography1) March 7, 2019
Even the website seems down for some:
— Setholic 🇺🇸 (@Setholic) March 7, 2019
For its part, the company has said they are looking into the issue:
We’ve received reports that the Nest app is currently unavailable, and we’re working on it. We’re sorry about this and will provide an update when we have more info
We've received reports that the Nest app is currently unavailable, and we're working on it. We're sorry about this and will provide an update when we have more info.
— Nest Support (@nestsupport) March 7, 2019
We are keeping an active tab on the situation, and will be updating the story with more newsworthy information. So keep checking back. Also, meanwhile, use our comments section to share your current experience with the service.
We’ve identified the cause and are working on the solution
Some customers are currently experiencing issues accessing the Nest app. We’ve identified the cause and are working on the solution. Hang in there and you'll be able to your account as soon as it's resolved!
— Nest (@nest) March 7, 2019
— Rob Lee (@robtlee) March 7, 2019
The service has been down for over an hour now.
— Jorge González (@jaquia) March 7, 2019
The service is down in the UK as well:
It’s down in the UK as well… again.
— Simon G (@chefchezsimon) March 7, 2019
This is what the Nest status page says currently:
There are now reports that Nest services are now back up.
ok 00:57 EST, it's back up guys…
— Gary Chan (@garbun0629) March 7, 2019
— ❤Chalaine Dobbs❤️ (@ChalainePittman) March 7, 2019
I’m back up!
— Rob (@Rob9874) March 7, 2019
However, the official status page (https://status.nest.com/) doesn’t reflect this currently (update: Except Nest Store, all other services are back up officially).
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