Today’s outages: Mangago, QuickBooks, Foxtel and ParentPay down and not working
Parent Pay, which describes itself as a market leading online payment and dinner money management solution for schools and caterers, is currently experiencing issues. The ParentPay portal isn’t currently working with users facing login problems.
Complainants are taking to social media platforms to highlight the issue. Take a look:
Unable to get onto the system today and can’t pay my sons dinner money??
— Bags of Essentials (@bagsofessential) February 4, 2019
@parentpay once again the system is not working. your site is not really fit for it's one purpose
— Juliette Chatterton (@ForestMediator) February 4, 2019
@ParentPay are you going to reply to anyone's issues or are you just hoping it will sort itself out on it's own.
— Gillian (@Gillian95550844) February 4, 2019
@ParentPay I'm having issues tipping up my daughters lunch card. Friday I tried and failed a few times and this morning I can't even log in?????
— LondonLady11 (@LondonLady11) February 4, 2019
@ParentPay service wasn’t working Friday and now not working again today … This is a service so children can buy food at school , this is not good ???
— Kerry Matchett (@kerrymatch) February 4, 2019
As you can see, users are very annoyed with the service glitching out frequently and are demanding answers.
Week 2 of serious problems? Please tell us what is going on and what you are doing to address the log in and payment issues. Has Parentpay been hacked? Is there something you're not telling us?
— Joanna Ransome (@JoannaRansome1) February 4, 2019
While the problem continues, we’re yet to come across an official word from the company on the matter.
Rest assured, we’re keeping an active tab on the situation and will update the story as soon as we have more info on the matter. Until then, use the comments section below to share with us your ParentPay experience.
Update 1
The company has acknowledged the problem saying it’s currently being looked into.
Important: We are currently investigating an issue which is affecting parents/Carers attempting to make payments. We will provide a further update when this is resolved. We apologize for any inconvenience this is causing
Important: We are currently investigating an issue which is affecting parents/Carers attempting to make payments. We will provide a further update when this is resolved.
We apologise for any inconvenience this is causing.— ParentPay (@ParentPay) February 4, 2019
Meanwhile:
Well @ParentPay that's progress I suppose. I wonder how many kids have now missed breakfast because your system doesn't work.
Maybe focus on the dinner money and less on selling advertising space to companies like @nimbltalk pic.twitter.com/04oJi6cTAD
— Andy Powell (@p0welly) February 4, 2019
Update 2
Now schools have also started notifying about the ongoing ParentPay outage:
ParentPay cannot accept payments at the moment. They are working on the issue and they have apologised for any inconvenience this is causing. For more information and what to do click here: https://t.co/78TKWAAUgw pic.twitter.com/51h5yjlqVu
— Sydenham School (@SydenhamSchool) February 4, 2019
Hi @Jack5teel007, CrieffHS pupils will be able to go to the canteen as normal and be served. Items will be added to ParentPay for payment at a later date.
— Crieff High School 🏳️🌈 (@CrieffHigh) February 4, 2019
There have been issues with ParentPay since Friday which we hope will be rectified asap. Please be assured any student with low or negative balances on their account will still be served in the canteen.
— Alsager School (@AlsagerSchool) February 4, 2019
Foxtel problems
It’s now coming to light that Australia’s Foxtel TV service isn’t currently working at the moment. Users are reporting about the glitch on social media platforms. Here are some reports:
Yep, so I switched to TV instead of Foxtel and it’s fine
— mickeytg (@mickeytgh) February 4, 2019
Hey @FOXTEL_Help @Foxtel just casually watching TV at home and your service cut out. No one from tech support answering and now i'm missed the end of my show. Any help for a long term customer you plebs?
— Lazza McDazza (@lazzamcdazza) February 4, 2019
For its part, Foxtel has confirmed the issue, saying it’s being looked into.
Hey Scott, we're so sorry about this and thanks for letting us know. We are investigating a possible outage and will get your service resumed as soon as possible. We know it's not the same but be sure to make use of your Foxtel Go service in the meantime. – Charlie
— foxtel help 📺 🆘 (@FOXTEL_Help) February 4, 2019
We’ll be updating this section with more information as and when there are any newsworthy updates. Until then, if you have any tips, drop by in the comments section below.
Update 1
New update from Foxtel on the matter:
We've identified some weather related signal issues in a number of different locations, Michael. We're very sorry for the inconvenience and hope to have everyone's Foxtel up and running again ASAP. -Rey
— foxtel help 📺 🆘 (@FOXTEL_Help) February 4, 2019
QuickBooks outage issue
Now we are seeing reports of QuickBooks service experiencing problems. Users say its not possible to log into the service both through app as well as Web. Take a look at some reports:
@QuickBooks hi, cannot get into quicbooks online through web or app. Are there (performance issues)? Tried several network connections…….
— Sjouke de Vries (@sjoukedevries) February 4, 2019
is it me or is quickbooks online uk somewhat broken? @QuickBooksUK
— Jon Honeyball (@jonhoneyball) February 4, 2019
What’s good is the team behind the service is officially acknowledged the issue, and has said it’s being worked on.
We're working on latency issues that's impacting QuickBooks Online. We're working on a fix and will be keeping this thread updated with progress.
— Intuit QuickBooks UK (@QuickBooksUK) February 4, 2019
Hey,
We are currently having an outage. If you could email us your email address in a Direct Message. We will email you to let you know when this is resolved.
Regards, ^AG
— Intuit QuickBooks UK (@QuickBooksUK) February 4, 2019
We’ll be updating this section with more information as and when there are any newsworthy updates. Until then, share your QuickBooks experience in the comments section below.
Mangago website down
Reports are now pouring in that the popular Mangago website is currently inaccessible.
WHAT HAPPEN WITH MANGAGO ANJIRRR
— αβι ♓ (@CJejoon) February 4, 2019
y’all am I the only one? Mangago is down i’m crying
— jimin’s purple hair (@btsxfaizel) February 4, 2019
Mangago come back! I need you!
— Joda (@Joda_Superwomen) February 4, 2019
There’s currently no information as to what happened, but we can confirm the site isn’t accessible currently.
We’ll update this story with more information as and when we notice something newsworthy.
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