Here’s a workaround for Vodafone broadband/Internet/wifi down and not working in UK
There are new updates that have been added at the bottom of the story…..
We are seeing sudden influx of reports that say the Vodafone broadband or Internet is not working. Complaints are mostly pouring in from the UK, suggesting it could be a region specific issue.
Take a look at some of the complaints:
It’s all over the uk no internet
— kieran mclean (@Fan7Sdmn) January 26, 2019
@VodafoneUK no internet at home what's going on?
— De'Jon Pier'e ™ (@dejonpiere) January 26, 2019
@VodafoneUK is there a known issue with Vodafone broadband today? Mine is down and there is a 2 hour call wait time? We're is the info?
— Stuart Coyle (@thecoyle) January 26, 2019
— pk (@risky_business9) January 26, 2019
— Ian (@ianh4777) January 26, 2019
While there’s currently no official word from Vodafone on this outage, users have been sharing some DNS related workarounds. Here’s one (other workarounds in updates below):
— Tom Whiteley (@Tom_Whi) January 26, 2019
Anyone with #Vodafone @VodafoneUK #Vodafoneinternet issues. It's their DNS that has a problem. Log into the Vodafone router using 192.168.1.1 and then go to the Internet tab and then select DNS. Change the DNS address to 8888 primary and 8844 secondary and save. Problem solved
— Chris Warrior (@Chris_Warrior) January 26, 2019
It's pretty simple to fix. Login to your router (192.168.1.1)
Then switch from basic mode to advanced. Go over to the internet tab- DNS. Click on Manual DNS configuration and type in 126.96.36.199 and 188.8.131.52 for secondary. pic.twitter.com/zcy5AhJwfu
— Muhammed (@MuhammedAE_) January 26, 2019
Anyone with internet issues with #Vodafone this morning there is a fix although it doesn’t work for me 🤨login to router via 192.168.1.1 then click expert mode & change dns settings to manual as per the picture. May work for some of you @VodafoneUK #vodashit pic.twitter.com/YHMkFW4sFF
— FBD & RBD (@footie_racing) January 26, 2019
This works to get Vodafone broadband back up https://t.co/ZZeDxkyu69
— Dr_Matt_H #FBPE (@zippyblip) January 26, 2019
My parents had the same problem. The 2 @VodafoneUK DNS servers (184.108.40.206 & 220.127.116.11) are both down. Login to your router, go to Internet, DNS & DDNS, change DNS configuration to 'Manually', and enter '18.104.22.168' and '22.214.171.124', then save.
— Duncan Sample 🇬🇧 🇪🇺 🇫🇮 (@dsample) January 26, 2019
Do try this suggestion and let us know if it works. Meanwhile, we are actively looking for more workarounds and information and will update the story as and when we come across any newsworthy stuff on the matter.
While there’s definitely a nationwide Vodafone internet outage in the UK, users are miffed that the company hasn’t provided any update on the matter yet. Worse, customer care is difficult to reach as complainants say they are getting hours of waiting time.
— Dragana Hartley #FBPE (@DragsH) January 26, 2019
Hi @VodafoneUK my parents aren’t on twitter but they have no internet or landline tone this morning and a 3hr call back wait on your customer services. What’s going on?
— MissSallyE (@SallyEgginton) January 26, 2019
@VodafoneUK my internet is down and I haven’t got 2 hours to sit and wait on hold. Is there an issue with your internet and when will it be fixed? I’m currently paying for a service that you’re not providing…
— Scott Milne (@SMilne17) January 26, 2019
We are also seeing reports from users that say the company’s app is showing misleading information at this hour of crisis. Take a look:
— Edward (@EdwardBE1) January 26, 2019
— Tonto (@SoaneRanger) January 26, 2019
Using a VPN is another workaround that users can try.
Looks like @VodafoneUK is having DNS problems today, with inability to route to many major sites. Workaround is to change DNS settings or use a VPN.
— iBizify.net (@ibizify) January 26, 2019
In fact, it looks like a VPN may be the only workaround, as even Google's DNS server seems to be only intermittently reachable via @VodafoneUK's broadband network right now.
— iBizify.net (@ibizify) January 26, 2019
Vodafone has effectively acknowledged the ongoing outage problem as their social media handle has supported the DNS workaround by offering more details on it.
How does one do this?
— William Adoasi (@WilliamAdoasi) January 26, 2019
— Jon Scales (@scales23) January 26, 2019
Vodafone UK’s Twitter handle says the DNS issue is resolved.
Hi Manda. The DNS issue is now resolved, have you tried gaining access to the internet? #VodafoneBroadband Mark K
— Vodafone UK (@VodafoneUK) January 26, 2019
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