[Update: Fixed] Apps like Netflix not working on Sky Q, users say
Sky has acknowledged as well as resolved the issue. However, it may take few hours before the apps get back in action.
Hey Dave, the issue has now been resolved however it can take up to 12 hours for the apps to automatically refresh, we are sorry for any inconvenience this may cause. These steps may help speed up things – https://t.co/46jM1zQ6Gy ^JD
— Sky Help Team (@SkyHelpTeam) December 8, 2018
The same has been updated on their website as well.
We’re aware some of our customers have experienced problems when accessing Sky Q apps. The issue has now been resolved however it can take up to 12 hours for the apps to automatically refresh, we’re sorry for any inconvenience this may cause.
Meanwhile, those of you who wish to resolve the issue immediately can try the workaround suggested by Sky:
Original story follows:
Are you among the Sky Q customers who currently aren’t able to view apps lie Netflix on their Sky Q hub/box? Well if so, then you aren’t alone. The problem is being reported by a lot of Sky Q users across micro-blogging site Twitter. Following are some of the recent complaints:
@NetflixUK are the problems with Apps as Netflix not working on Sky Q or Apple TV?
— AnthonyWadsworthHill (@WadsworthHill) December 8, 2018
@SkyHelpTeam morning. I’m having trouble with Sky Q apps. Box says I’m not connected to internet but I am. I have catchup, broadband etc working fine.
— History Dave (@fatherofpod) December 8, 2018
I’m getting this screen pic.twitter.com/nCAb1NsQPE
— Phil James (@PhilWrightson) December 7, 2018
@SkyHelpTeam whats happened to the apps on sky q box i have a connection but its all saying no apps availiable if your connected will keep trying
— Kalel012333 (@kalel012333) December 8, 2018
Strings cut do not mean good person-lol
— QBlueSky (@QBlueSkyQ) December 8, 2018
@SkyUK why has YouTube dissapeared from our Sky Q box 😢😢internet connection is all ok, but all our apps have disappeared. Hubby spent 40 min on hold earlier this evening trying to ask 😩
— Sarah Poyntz (@sarah1986) December 8, 2018
— paresh thanki (@paz_thanki) December 7, 2018
@SkyHelpTeam my sky q apps aren't working on my main box
— lee simons (@leewsimons) December 7, 2018
We haven’t come across any official statement from Team Sky on this matter. But we are keeping an active tab on related developments and will update as and when anything newsworthy comes to our notice.
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