Gmail’s email filters broken – Promotions arriving in Primary folder, users say
Update (December 09):
Google says this issue should be fixed:
Hi there, thanks for reporting. This issue should now be fixed, but do let us know if you're still having trouble. More info here: https://t.co/cLdTD8eNWn.
— Gmail (@gmail) December 9, 2018
Update (December 07):
A product expert on official Google forums has said the issue has been escalated to the relevant team inside Google. You can follow that discussion by heading here.
Update (December 07):
A quick look at user reviews on the Gmail app’s Google Play Store listing indicates the problem might have started happening yesterday. Now, given that the last update to the app was on November 28, it’s quite possible that a server side change could have broken email filtering.
At this time, we have no information on whether or not the problem affects Gmail’s iOS app as well.
Original story follows:
Looks like Gmail users are experiencing issues with automatic email filtering. We’re seeing a significant number of reports that say emails that are supposed to arrive in the Promotions folder are making way to Gmail’s Primary folder.
Of course, this is a major problem for most Gmail users as we all know that a large number of promotional emails arrive each day. Many of the affected users are taking to social media platforms to share this problem.
the best function of twitter is searching to confirm you're not imagining something.@gmail is suddenly sliding promotions into our primary inboxes and I demand answers and solutions.
— Jesse Lehrich (@JesseLehrich) December 7, 2018
I wondered if they did this as a "special opportunity" to advertisers, for a fee. "Yeah we'll just…forget about people's filters for a day."
— ACHR (@tanyarezak) December 7, 2018
@gmail You guys working on a fix for e-mails going in the incorrect folders? I have promotions e-mails in my primary folder and important e-mails ending up in my promotions folder. This began yesterday.
— Paul Driscoll (@PDriscollTBT) December 7, 2018
— Amanda Parks (@ayy_parks) December 7, 2018
Gmail is confusing my Promotions and Primary tabs and it's driving me crazy. Dozens of promotional emails are ending up in my Primary folder. @gmail
— halah (@_halah) December 7, 2018
@Google @gmail What happened to your algorithm recently with Gmail?! I'm getting marketing emails in my "Updates" folder that are clearly "Promotions." Please look at what changed in the past few days, there's a Promotions inbox for a reason! #gmail #google #help
— Pat (@PMC527) December 7, 2018
— Mel Graf (@Mellemo) December 7, 2018
We haven’t come across a response from Google or Gmail on this issue. However, we are actively trying to find more information on the matter, and will update this story as and when any news worthy developments takes place.
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