RingGo confirms issue with its mobile parking service
Update:
The service is back up.
Please be advised we are now operating as normal across all channels. We apologise for any inconvenience caused.
— RingGo (@RingGo_parking) December 4, 2018
Original story follows:
Are you a RingGo user who is clueless as to why you are not able to access the mobile parking service through mobile apps, Web, or even phone? Well, let us tell you that you are not the only one facing this problem.
The company has acknowledged a technical glitch with the service. Here’s what the official Ringo Twitter account said on the matter:
We’re sorry if you’re currently having trouble booking a parking session our technical team are working to fix this as a priority. If you need to park please use our line 0203 046 0010
We’re sorry if you’re currently having trouble booking a parking session our technical team are working to fix this as a priority. If you need to park please use our line 0203 046 0010.
— RingGo (@RingGo_parking) December 4, 2018
Of course, this is a big problem for users of the service, who are flocking to social media platforms like Twitter to share their experience.
@RingGo_parking Used the little bit of cash that I had that will only cover me for another 10 mins – no more cash, app not working (been trying on and off for almost an hour) I do not want to get a ticket/clamped!
— Jo Louise (@Jolouisee_x) December 4, 2018
@RingGo_parking app not working? So annoying – if I get fined then I hope you can email proof this wasn’t working?
— Sali-Wyn Ryan (@saliwynryan) December 4, 2018
@ringgo_parking App down, website not working and can't get through on phone line @wycombedc are you aware and ensuring people parking won't get a ticket?
— Monty (@afmonty) December 4, 2018
Phone line not working. Used another number (02032929230), got through to an automated service but my location (1662) is recognised…
— Adam Sykes (@r2dom2) December 4, 2018
@RingGo_parking Not working this morning, in Reading. Website, app and phone systems all crashing out. Not good.
— Tim Ferguson (@timjohnferguson) December 4, 2018
Absolutely sick of @RingGo_parking not working!
I have no cash so can’t pay for parking and RingGo is not working. 😡😡😡😡😡😡 second day on the trot this has happened.— Stacey Watson (@staceylou65) December 4, 2018
So many replies saying the phone isn't working either, yet you've not updated your guidance to tell us what to do or provide assurances that people won't be fined. Very poor service.
— Matt Ambrose (@MattyAmbrose) December 4, 2018
While it’s good to see RingGo officially acknowledging the issue, we hope they fix it sooner than later. Meanwhile, we are keeping a close eye on the matter, and will let you know in case there are any further news worthy developments.
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