Pixel 3 fingerprint swipe for notifications not working? Here’s a trick
Update (November 08):
The issue is now being discussed on Google’s Issue Tracker website as well. Here’e the link.
Original story follows:
Google’s newest Pixel 3 series of phones are plagued with multiple problems. While some are severe/critical, others are minor. And sadly, the list seems to be growing with each passing day.
Now, another minor annoyance has come to light, and it’s being reported by a significant number of users. Basically, complainants say the ability to access the notifications shade through a swipe on the device’s fingerprint scanner isn’t working consistently.
Here are some reports that should give you a better idea on what affected users are experiencing:
Pixel 3 XL with Pie – swipe fingerprint for notification too slow / not working. I have a Pixel 2 XL with Pie and the swipe gesture on the fingerprint sensor is fast and have no issues. On the Pixel 3 XL, the swipe gesture is very slow to register the swipe. For clarity, the fingerprint sensor recognize my fingerprint with no issues. It’s the swipe gesture that is the problem
Pixel 3 – problem with swiping fingerprint scanner for notifications. Is anyone else finding that the fingerprint swipe for notifications is not working well? I’d say it works 50% of the time. Not sure if it is a device defect or a software issue.
Fingerprint sensor sensitivity issue on Pixel 3 XL. Anyone having issues with the swipe down for notification gesture? My fingerprint sensor is not registering the swipe up and down motion easily
There are multiple threads on Reddit where this inconsistent behavior is being discussed. See here: 1,2,3,4. In addition, affected users have now started reporting this on Google’s own official forum as well.
A couple of complaints who got in touch with Google support were told it could be a software issue.
Going through all these complaints, we came across a couple of users who suggested using the tip of finger does the trick for them. Here’s one of those reports:
It works perfectly when I use just the tips of my finger. If I use the actual surface area where my print is it won’t work
Even a Google Support representative also reportedly shared the same workaround to one of the complainants.
I just finished with google chat. On the Pixel 3 specifically ( not the XL) they said to use only the tip of the finger because if you use the pad of your finger too much of the sensor is covered and it will not work well. The sensor is smaller on the Pixel 3 versus the gen 1 Pixel XL in my case. It seems to work, but I have to pay extra attention to how I swipe now. This was totally different on my gen 1 Pixel XL, it didn’t matter how I swiped on that, it always seemed to work. Hope this helps
So there you go. If you are also facing issue with fingerprint swipe for notifications on your Pixel 3, try using the tip of your finger, and see it that works. Oh, and yes, do let us know your experience in the comments section below.
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.