[Nov 12 update] Pixel 3 camera crashes with third party apps like Snapchat, some users say
Update (November 12): A Google employee said they’ll be reaching out to affected users privately for more information on this issue.
Thanks for your reports, I may be reaching out to some of you privately to get bug report information
Meanwhile, a complainant shared the response they received from Google Support over this problem.
Thanks for writing back to Google support.
I understand the trouble you’re going through to get this. As mentioned as it is a known issue, our software team is currently investigating this issue, however we do not have any resolution at this time. Once we receive the update, we will be rolling out a software update in the coming weeks to address the camera error
Original story follows
It’s not been even a week since the Google Pixel 3 and 3 XL launched, and a lot of issues with these devices have already come to light. Folks over at XDA Developers have compiled a long list of Pixel 3 problems along with what Google has said on each of them – particularly useful in case you’re planning to make a purchase.
Sadly, a new issue has now come to light. As if the Camera app on Pixel 3 (and previous gen Pixels) not saving photos wasn’t a big enough issue already, we are now seeing reports that the Pixel 3 camera crashes while being used by a third party app like Snapchat.
Here are some complaints:
I’m having an interesting issue, my camera (in the stock camera app) will work fine up until I attempt to use an 3rd app such as Snapchat. I just get a black screen, however the Google camera app will also only get a black screen also after attempting to use the 3rd party app. So far I’ve replicated this bug with both Snapchat and imgur. The camera will absolutely refuse to work until a reboot
When any app other than the “Camera” app attempts to access the camera hardware, the camera itself becomes entirely unresponsive. From this point on, the camera cannot be accessed by any application, including the “Camera” app. I can confirm that neither Safe Mode or a Factory Reset fix the problem
Multiple users have confirmed this Pixel 3 camera problem persists in the Safe Mode as well. And as you can see, the original poster of the Reddit thread above said Google support told them it’s a known issue.
As of now, there aren’t many reports about this crash problem. So it’s safe to say the issue isn’t widespread. Here’s hoping it’s not a hardware problem (one complainant is getting a replacement over this BTW, so that’s not a good sign).
It’s worth mentioning here that for a very long time now, Pixel 2 users have also been affected by terrible camera crashes and fatal errors. Google acknowledged the problem back in July, but it’s yet to be fixed. More on that here.
Anyway, we are keeping a tab on the matter, and will update the story if we find more reports or any other news worthy development. Meanwhile, let us know your experience with the Pixel 3 camera.
PS: There are other serious problems plaguing the Pixel 3 as well. More info on them here.
Snapchat confirms zoomed/enlarged selfies problem on Pixel 3
A lot of Snapchat users on Pixel 3 have been reporting that photos captured through the front facing camera of the device are zoomed or enlarged.
Well, the company is aware of the problem and it’s being looked into. This confirmation came through the official Snapchat Support account on Twitter.
Thanks for reaching out, we are aware of this issue and are looking into this 🔍 Please keep an eye 👀 on your device's app store for new updates 👍
— Snapchat Support (@snapchatsupport) October 22, 2018
Here’s hoping Snapchat fixes this problem sooner than later.
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