Galaxy Note 9 Edge Lighting not working? Samsung investigating
Are you a Samsung Galaxy Note 9 user? Is the Edge lighting feature – that lights up the edge of the device’s screen instead of throwing notifications in your face – not working properly on your unit?
Well if so, then you aren’t the only one facing this problem. Specifically, users say the functionality doesn’t work when the device’s screen if off.
I have been playing around with my note 9 settings for a couple of days now, and I still can’t seem to get the edge lighting to work properly when the screen is off (locked), even though the “Always On Display” is on. At first it worked, then for some reason it just stopped. And no matter how many different settings I tried, it couldn’t get it to work again.
I have tried all ways. Edge lighting works when the screen is on but it does not work when the screen is off. I’ve tried with the setting set to screen off, when the screen is on and always. Very disappointing.
My Note 9 edge lighting doesn’t come on whether it’s screen is on or off.
I’m having the same problem with my Note 9. Edge lighting only works when the screen is on.
I bought my Note 9 3 days ago. I’ve double, triple, and quadruple checked all my settings and my edge lighting does not work either. Everything is updated too, so I’m a bit stumped as to why it’s not working.
Even Reddit is not behind, as some of the affected users are discussing the problem there as well.
It’s worth mentioning that this problem is only being reported for third party apps, as many complainants have confirmed that notifications from stock Samsung apps like Messages are triggering the Edge Lighting feature normally.
For its part, the company is looking into the problem. The information came from one of the Samsung forum moderators while addressing a complainant. Here’s what they said:
We’re currently investigating this with our specialists and need this information in order to align any consistencies that could potentially be causing this.
While it’s appeasing that Samsung has started investigating, there’s yet to come any information about what could be causing the glitch, and how long would it take to fix. But we are keeping an active tab on all related developments and will update as and when something newsworthy comes to our notice.
Meanwhile, as some users have shared that enabling pop-up notifications is the only available workaround (a bit irritating though). You can at least give it a shot. Let us know how it goes.
So far, the only workaround that could help it work is if I set the pop-up notification to on. If the pop-up notification is on, the edge lighting work. But it is REALLY ANNOYING that every time I pressed the home button, instead of the home screen / lock screen, I am greeted by the pop-up, and I have to close it first to get to the lock screen.
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