iOS 12 reportedly took away True Tone from some iPhones and iPads
Update (October 20):
Users have specifically confirmed that the issue persists in iOS 12.0.1 as well.
Original story follows:
Are you wondering lately where the True Tone display feature suddenly vanished from your Apple mobile unit? Well if so, then this story will likely answer your query.
Recently, we stumbled upon a few complaints from users reporting of no longer seeing the True Tone option (under Display and Brightness) in their device’s Settings.
While in the beginning, it appeared like there were only a few mentions of the feature not showing up, digging in deep we could locate a large number of users chiming the same.
Before we get to what the affected users have to say, if you aren’t aware, True Tone if enabled automatically adjusts “the color and intensity of your display to match the ambient light”. Meaning more natural images.
Here are some complaints:
So I just updated to iOS 12 on my iPhone 8, And I noticed that the true tone option has completely disappeared from the phone display settings. It is not in the accessibility settings, and it’s not in control center as an option on the screen brightness tab. Just wondering if this is the case with anybody else who has upgraded their device today.
Same happened to my 8plus. After the update true tone feature was missing from the control centre and even from the settings> display.
Hi, just wanted to say that I’m having the same problem as well. I have the X and I updated to iOS 12 today… Don’t know what’s going on.
So as you can see, users are blaming iOS 12, for the feature was no where to be seen on their units only after they installed the update.
Irrespective of whether users got an aftermarket display, or an original display or even no display replacement at all (as claimed in some cases), complaint remains the same. Here are some reports:
I have this problem too, but on iPhone 8 plus. Running iOS 11 Installed a new screen and True Tone was working perfect…… Updated to iOS 12 True Tone is disabled (missing).
Unfortunately, not. It’s original screen, but in case of some reasons it was installed by another service. On iOS 11 everything was fine.
No my screen is original, never replaced. Sure there are many others facing same issue even after not having screen replaced.
No damage, screen was the original screen that came with the iPhone X.
This happens because you changed the screen of your iphone, im sure this could be a bug cuz i changed the screen and i used a genuine iphone 8+ screen not from third parties and i have the same issue.
Thanks for the info. I did have my screen replaced, however, it was replaced with an original one, not with an aftermarket.
NO my screen or any other parts have not been serviced. The entire device is original out of the box from when it was manufactured and I purchased.
Weirdly, one complainant shared that the feature was there on their unit, but disappeared after a reboot.
I googled this and found a handful of people who lost the True Tone ability when they moved from iOS 11 to 12. Never seen it with a brand new phone, but here I am.
It didn’t work out of the box, so I set up as new iPhone 3 times. Then it showed up, but I decided to reboot my phone to see what would happen. When I turned it back on, True Tone was gone again. I tried to reset as new 3 more times to no avail.
It’s difficult to say whether there was an intended True Tone related change in iOS 12 that went haywire, or something completely unintended has happened.
Is Ambient Light Sensor issue fixed?
Remember reports from earlier this year confirming that iOS 11.x OS didn’t allow automatic brightness adjustment on units featuring a genuine Apple replacement display but from vendors other than Apple or its authorized partners?
Well, looks like iOS 12 has fixed this problem. While looking for True Tone related reports, we stumbled upon multiple comments where users confirmed that Ambient Light Sensor (ALS) is now working normally on their units.
Both True Tone and ALS related changes are major, and have apparently remained under the radar ever since iOS 12 arrived. Now that they are being highlighted, let’s hope Apple clears the air on both these features.
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