Galaxy Note 9 users reporting serious Android Auto issue
While both Samsung Galaxy Note 9 and Android Auto have been recently in news about multiple issues plaguing them, it’s now coming to light that there are also problems using Google’s in car infotainment system with the flagship smartphone.
Galaxy Note 9 users say part of the headunit screen becomes unresponsive as soon as Android Auto loads on it after connecting their device through USB. Specifically, the navigation buttons freeze and then completely disappear leaving behind a black bar on the headunit screen.
Nav bar/buttons freezing and becoming unresponsive. Renders app unable to switch screens using the controls. Started a few days ago. Have uninstalled and reinstalled and done a bunch of troubleshooting. Still need to try an older version. Sometimes when the app is projected and the button bar becomes unresponsive I can fix it by force stopping the application. Sometimes it comes back and works properly, other times it does not
Steps to reproduce:
Plug phone in to USB
Once Android Auto loads. It is frozen right away.
Waiting a bit will result in the buttons on the nav bar completely disappearing and it resulting in a solid black bar.
So effectively, for many users, it’s currently not possible to use the Samsung Galaxy Note 9 with Android Auto.
Who’s the culprit here, you may ask. Well, it’s hard to say at the moment. Don, a member of Android Auto team at Google, said they are looking into the problem but don’t have any update on the matter yet.
Many users are speculating the problem could be related to Google Play Services as downgrading to the previous Android Auto version doesn’t help.
It’s worth mentioning that there’s a thread on XDA where Note 9 users are reporting other Android Auto related issues as well. You can check out that discussion by heading here.
There’s currently no information on when the freeze problem will be fixed, so if you’re affected, wait is the only option you have at the moment. Rest assured, we’ll let you know as and when that happens.
Meanwhile, drop a comment below to let us know how is your Galaxy Note 9 behaving with Android Auto.
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