Magnetic case/cover still causes S Pen issues with Galaxy Note phones
And now, we’re seeing a bunch of more S Pen related problems being reported by a significant number of users. From phone not recognizing/detecting the accessory as inserted or connected to S Pen not charging and even not responding in some cases, there are all sorts of reports.
Take a look:
My phone refuses to connect to the S-pen, i’ve tried everything, soft and hard resets, wiped all the cache. Done everything
There is also a “dead zone” in the screen while using the s pen. Its situated towards the right edge approximately near where the tip of the pen would be if you were to lie it on the screen point up
In my situation, both of those occur. On the couple of times I got it to connect for a very short period it would then drop out and say not connected and when you would insert the pen to attempt to link back up it wouldn’t detect it again for many dozens of tries
I am having the same trouble on my ~2 week old device. The problems started almost immediately. Restarting the phone has no effect, and within the past few days, I have been getting low battery alerts from the S Pen, which rarely spends time outside its dock
Turns out the root of these problems is likely the case or cover users have on their Note 9 units. Specifically, if the cover is magnetic, you’ll surely be facing these kind of problems.
If a magnetic case or cover is attached to the device, the device may not recognize the S Pen actions and the S Pen may not work properly. In this case kindly remove magnetic case or cover and then use S Pen
If the back of your device comes into contact with a magnet, the device may not recognize the S Pen and it will fail to charge the S Pen
And this has been corroborated by a lot of Note 9 users who confirmed that removing the magnetic case or cover from their phone did the trick – the S Pen started working (and charging) again like it normally should.
Not a new issue
If you try to dig in more, you’ll realize this isn’t a new problem with S Pens of Galaxy Note line up. There’s a Samsung support page from earlier this year that warns Galaxy Note 8 users about the same problem.
If you attach a magnetic case or cover to Samsung Galaxy Note8, Galaxy Note8 may not recognize the S Pen actions and the S Pen may not work properly
Plus, we could also find similar reports even from Galaxy Note 4 users. So it’s clearly a long known issue, which Samsung either doesn’t want to address or currently doesn’t have a solution to.
Anyway, if you are facing any of these S Pen problems and have a magnetic case or cover, try removing that and see if your issue gets resolved. Oh, and yes, do let us know you S Pen experience in comments below.
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.