Samsung confirms missing 'move to/out of Secure Folder' options issue

It’s been at least a couple of weeks that users of Samsung smartphones have been complaining about missing Secure Folder-related options on their devices.

Specifically, complainants say the “Move to Secure Folder” and “Move out of Secure Folder” options – as shown in the featured image at the top – are missing from the stock gallery app.

Here are some complaints:

https://twitter.com/Taiwosmile/status/1048150869227786240
https://twitter.com/Juvelenah/status/1046554007517491200
https://twitter.com/MrLJJIII/status/1044355708387385344
https://twitter.com/_TremZ_/status/1042389556111323142

From Galaxy Note 9 to Galaxy S9 and S8, we’ve seen complaints from users of almost all recent flagship smartphones. Following are a couple of screenshots shared by affected users showcasing the missing option.

samsung-secure-folder-missing-option1

samsung-secure-folder-missing-option2

Turns out this is an officially acknowledged problem. However, the confirmation from Samsung regarding this issue is buried deep inside the official Samsung Knox documentation online.

samsung-secure-folder-confirm1

samsung-secure-folder-confirm2

As you can see in these screenshots, Samsung has also offered a temporary workaround which includes uninstalling the stock Gallery app to downgrade its version. So, it’s safe to say the problem is with the latest version of the app.

While it’s good that the South Korean company has officially acknowledged the problem, it would have been better if users would have been informed about it in a more public way.

As of now, there’s no timeline as to how much time it will take for Samsung to fix the issue. Here’s hoping the fix arrives sooner than later. And rest assured we’ll let you know as and when that happens.

Meanwhile, do share your experience in comments below if you are also affected by this problem.

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Himanshu Arora

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.