YouTube confirms Roku TV app crash and processing delay issues
YouTube really needs to pull things together. One after other, features or functionalities are falling apart.
Just a couple of days back we highlighted YouTube app going down affecting users across platforms.
While the company quickly fixed up the mess on the affected Play Station, Xbox, Samsung/LG Smart TV devices and Roku devices, now an altogether new issue has been officially confirmed by them.
YouTube app isn’t holding up on Roku TV, rather crashes soon as it is launched.
Users report, the moment they access/open the YouTube app on their Roku TVs, it throws them back to the Roku home screen instead of loading content.
Here’s a glimpse of the app crash issue shared by a user.
— Rick Moore (@prairiedogking) August 31, 2018
Note: Do not confuse this crash/login issue with the one fixed lately, for that one threw a code instead of crashing the app (as can be seen in the following tweet).
Hey @TeamYouTube my tv is a roku and the YouTube app is not working correctly for me. I don't know what to do. Please help. I have tried restarting my tv and closing the app. pic.twitter.com/RUNEZjj6DV
— AshUnlimited (@_AshUnlimited_) August 29, 2018
Coming back to the ongoing issue, there’s virtually an endless stream of user complaints posted across micro-blogging site Twitter just within past 24 hours.
Following are some of the tweets which landed recently.
@TeamYouTube YouTube TV app keeps crashing on my Roku. Every other app is working fine.
— Kyle Umberger (@KyleUmberger) August 31, 2018
@TeamYouTube YouTube Tv all of a sudden will not work on my Roku Express. The app won’t load. It shows hourglass and then goes back to Roku home page. Already tried a bunch of things to fix. Something up?
— Rich Antonelli (@richantonelli) August 31, 2018
— Mark Owen (@markwowen) August 31, 2018
@TeamYouTube YouTube TV isn’t launching on my roku. Are y’all aware of this?
— Hayden Moore (@haydenmoore88) August 31, 2018
@TeamYouTube Hey my YouTube tv keeps crashing on my roku won't even fully load
— christian (@chrismarq03) August 31, 2018
@TeamYouTube trying to load YouTube tv on roku stick, get loading symbol, and then bounce back to roku home screen. Can you help? Thx
— Tim R (@ImaTonTon) August 31, 2018
@YouTubeTV @RokuPlayer Everytime I try to turn on Youtube TV on the Roku, the loading screen appears for about three seconds and then sends me back to the Roku homescreen. I've un and reinstalled the app, and I've also restarted the Roku. Help?
— Ricky Rubio Stan (@piggenres) August 30, 2018
And like always, TeamYouTube (through their official Twitter handle) has been informing all the complainants that they are aware of the login problem and are working to resolve the same.
Hi Tim. We're aware of a known issue affecting app logins on certain devices. We're working on a fix and we'll keep you posted with any updates!
— Team YouTube (@TeamYouTube) August 31, 2018
Hi Alex. We're sorry this disrupted the first night of college football. We're aware of this issue affecting app logins on certain devices. We're working on getting this fixed and we'll keep you posted with any updates!
— Team YouTube (@TeamYouTube) August 31, 2018
Regarding the “certain devices” phrase in their statement, we couldn’t locate complaints related to devices other than Roku TV.
But there is still room that this crash/login issue affects other devices as well. Anyway, we hope the company fixes this one soon (just like they usually do).
That’s not all though.
Delayed video processing
Another problem that has been given a confirmation by the company on their official YouTube Help support page is related to processing delays after uploading new videos.
Im using a Laptop but im also keeping an eye on it from youtube studio on mobile which says its upload but processing
— Mido999 (@Midogaming9911) August 30, 2018
This is a 90 second, 480p 9MB MP4, 30 fps. It's been at this exact state (this is a browser upload), for at least four hours. pic.twitter.com/9z6xXYyGj1
— Factba.se (@FactbaseFeed) August 28, 2018
The company says:
Since August 20, you may be experiencing a significant delay when processing your video after upload. We’re aware of this issue and working to resolve it.
It’s appeasing that YouTube is working to mend both app crash and processing delay problems.
We hope both issues get resolved sooner than later. Rest assured, we’ll let you know as and when any further development takes place.
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