Spotify confirms Share button crash issue with Android app, fix incoming
Coming to light is a crash-related issue with the popular music streaming app Spotify, wherein the app crashes on attempting to share a song/playlist. Reportedly, the recent Android app update (version 18.104.22.1686) is to be blamed for triggering the crash issue, as complaints started pouring thereafter.
Problem: Share button broken
Going by what’s being chimed across different online discussion platforms, the moment the Share button/option is selected, the app immediately crashes, irrespective of which Android device it’s being operated on. In some cases, the app returns to the home screen page instead of literally closing.
I have attempted to use the “share” function in-song but Spotify crashes after approx 2 seconds. No share menu appears before crash. Has worked previously.
There is no error message. Every time I press the Share button, it restarts the app. It does it for all content and it seems to be a software issue.
Every time I want to share a song, the app starts each time I press the Share button from the song menu.
My share button no longer works. I press it and the options that used to pop up in a menu so I could choose which app I want to use to share like WhatsApp, email, Messenger etc no longer exists. Spotify just returns me to my song list or home screen. I share songs to friends via WhatsApp mostly and have just started getting this issue in the last week or so. HALP!
As for how widespread the problem is, the company’s official help forum Spotify Community has virtually an endless number of threads (1,2,3,4,5,6,7,8,9,10 and many more) discussing the problem in question.
The same can be seen reported across the Reviews section of the app’s Play Store listing as well as online discussion forum Reddit:
Twitter is also drenched with similar reports. Following are some of the tweets posted a few hours back:
Is there a reason I can't share songs on spotify?! Like it kicks me outta the app every time I hot the share button
— Bobby Windhausen 🎷 (@Oh_Windy) August 26, 2018
Whenever I hit the "share" button the screen goes black and the song stops. Using a Note 8 and this version of Spotify pic.twitter.com/OJ4uBhiPKR
— MonsterKing (@CerromeRussell) August 26, 2018
Hey @Spotify y'all gonna fix the share button not working issue?
— Craig Baker (@cregishuman) August 26, 2018
@SpotifyCares Heyo, just wanted to report a little bug found in the android 22.214.171.1246 armV7 spotify version. Clicking on a share button crashes the app.
— Arnas Zoluba (@ArnasZoluba) August 26, 2018
Spotify’s aware and working on fix
Don’t worry, Spotify has officially acknowledged the issue while reverting back to multiple users on Twitter.
Hey Craig, we hear you, and we’re looking into this as we tweet! We'll keep everyone updated /DP
— SpotifyCares (@SpotifyCares) August 26, 2018
As part of their official Status Update on Spotify Community, the company is suggesting those affected to uninstall Facebook Messenger and install Messenger Lite instead.
Give the workaround suggested earlier in this thread about uninstalling Facebook Messenger and replacing it for Messenger Lite.
And many affected users have shared that uninstalling Facebook Messenger did the trick and fixed the glitch for them.
I had the same issue, S9 premium user. I deleted Facebook Messenger and can now share.
Uninstalling FB messenger also resolved the issue for me.
I got the same problem. Tried to deinstall Facebook Messenger as some People suggested, now it works. Well time to finally kill off facebook.
Confirm that uninstalling Messenger 126.96.36.199.76 and reverting to stock allows Share panel to come up. Reinstall Messenger 188.8.131.52.76 and problem reproduces.
But (as mentioned by one of the complainants), not all of those affected have Facebook Messenger installed on their affected Android units.
I’ve had this problem now for days! I use a Google Nexus 5x on android 8.1.0. I don’t use Facebook Messenger so deïnstalling it won’t help anything.
So wait is all such users can do, until Spotify comes up with the official fix as mentioned in one of their tweets.
Hey there, thanks for reaching out. We appreciate you taking the time to report this. We're aware of the sharing issue with the Android app and we hope a fix will be released soon. If there's anything else we can help you with, let us know /CN
— SpotifyCares (@SpotifyCares) August 25, 2018
We hope Spotify comes up with the promised fix soon, as the issue is being widely reported. Rest assured, we are keeping an active tab and will update in case of any further development.
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.