Another YouTube issue: video resolution stuck at 360p
Aaaand the incidence of functionalities goofing up on YouTube continues.
While the company is still in the process of fixing ‘Live streaming’ (that stands disabled for many since last week) and broken layout issues, now coming to light is a new video resolution-related problem.
Going by reports pouring across micro-blogging site Twitter and the company’s official help forum (1,2,3,4,5,6,7,8,9,10,11,12,13,14,15), some of the recently uploaded videos didn’t go past the resolution of 360p (after processing successfully). Meaning, no HD viewing for users, leading to loss for creators.
Basically, video quality options other than 360p do not even show up.
I currently have an issue with one of my videos, it was uploaded 1 day ago as private and today I made it public. It can only be viewed as 360p do you have any idea why this might be, it’s been over 24 hours since uploaded.
After uploading and processing a new video, the processed video appears online at 360p. Eventually, it will be available with the option of higher resolution at 1080p. How can we (developers and content creators) know when the full 1080p will be available for an uploaded video? can we expect a certain number of hours, for example needing one hour for each 10 minutes of video?
I upload videos almost daily, all in 1440p. One video, however, after being uploaded, will only offer 360p, even after 12-24 hours. I deleted the video an uploaded it again, and I have the same problem.
I’ve tried uploading a 4k video of 30 minutes in length multiple times (i have a longer one in 4K) and it becomes stuck in 360p nokia phone resolution after its uploaded and accessible on youtube. I make the video private because I’m not going to show a 360p video and it stayed in 360p for 32 hours without any other options or the usual “Missing Options?” tab provided when I upload a high resolution video that is still being processed. I’ve since tried to upload this video 4 other times and its always the same 360p dog shit quality. I’ve never had any of my videos take anywhere near this amount of time to render into HD, and usually 720p and 1080p are available minutes after uploading.
Why won’t my video’s resolution go past 360p anymore? Had no issues until last weekend. Now I have a video uploaded on 8/12 that is still capped at 360p. The video is most definitely 4k, and like I said I’ve had no issues up until now. I’ve had other videos since then that fully upload, fully process, and then give me an error that the video can’t be played because the file was not processed. I switched to Chrome and it appears I can get the videos uploaded again, but they still cap the resolution at 360p. Whats going on??
Following are some of the recent tweets from the endless chain of reports on Twitter:
So, after my video got locked at 360p I assumed it was just some random anomaly. But throughout the day I've seen numerous other creators experience the same exact thing. Now I'm confused.. pic.twitter.com/Hxcn3G8Q6q
— Gryzzy (@ItsGryzzyYT) August 19, 2018
@YouTube @YTCreators I’ve had issues with the quality of the last 2 videos I watched, their upper quality limit is only 360p, I’ve checked to see if there was an update needed and their wasn’t (for mobile app). And I I know the videos I watched are supposed to be at least 720p.
— 🖤zina💙 (@buddylola_) August 19, 2018
Hey @TeamYouTube is there a known error where an unlisted video will be fully processed and full HD, but then upon going live it becomes 360p maximum?
— Lockstin of Gnoggin (@Lockstin) August 19, 2018
Just a note for anyone looking for today's videos: I had to delete them and re-upload them to try and fix the issue @YouTube has had where they get permanently stuck at 360p. Rest assured that I am still making 1080p videos, its just YouTube's fault on their end.
— GhostWolf Games (@GhostWolfGames) August 19, 2018
Man, YouTube has been eating farts lately. Anytime I try to upload a 1080p mp4 video it refuses to upload. If I re-export it & upload it, it only uploads in 360p (if it uploads at all).
I don't know how full time YouTubers do it. You guys deserve a medal for dealing this stuff.
— rayyyyyyyy lmao (@RayNarvaezJr) August 19, 2018
Worry not, YouTube’s at your rescue
As usually is the case, YouTube has quickly acknowledged the problem. @TeamYouTube is informing the complainants that the matter is being worked on.
Appreciate the report, we're currently investigating!
— Team YouTube (@TeamYouTube) August 19, 2018
Hey Nick, our team is aware and working on a fix. Appreciate your patience in the meantime.
— Team YouTube (@TeamYouTube) August 19, 2018
While it’s appeasing that the problem has been acknowledged, how long will they take to fix whatever’s causing the glitch isn’t known yet. Though we hope they do it sooner than later. Rest assured, we’ll let you know as and when that occurs. So stay connected.
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