YouTube confirms black screen/freezing issue on Roku devices
Update (September 13): More reports – see here.
@TeamYouTube Hi. I'm having this problem with the YouTube app on my 3600X Roku Stick. Blacked out videos (soundworks though) on certain YouTube channels but not all. The problem came about 2 days ago. Any suggestions? https://t.co/ICqyPJ0w6x
— Hip Hop Juggler (@hiphopjuggler) September 12, 2018
I deleted the Youtube app again from my Roku TV. I'm not re-adding it to my TV until the issue is resolved. I keep getting no video but there's audio when I watch numerous videos.
— Mike *improving health* (@MikeIsAlive4Cim) September 10, 2018
Update (September 11): Although the help page where YouTube acknowledged the problem has been removed, the problem isn’t fixed completely.
We are seeing multiple reports (see comments below) that say the black screen issue is still present.
Original story follows:
YouTube has officially acknowledged a new Roku-related issue.
The company says they are aware and looking into a playback glitch on Roku devices that either causes the TV screen to go black or makes the YouTube app freeze while playing videos.
Going by reports, use cases vary – while some users say audio plays fine but video displays nothing other than a black screen, for others switching channels causes the app to freeze completely and then the screen turns black.
Since yesterday when I tried to watch a video in my TV I cant, there is a sound and I can see the adds but not the videos.. Only black screen….
When switching channels on YTTV, it would freeze and screen would turn black. The only way I can clear this is by hitting the home button on the roku remote and relaunch the YTTV app. At times, this would work, and other times, it wouldn’t until after the 3rd or fourth time after going back to Roku home screen.
There are also other times when I go to the Roku home screen, I can close the YTTV app by clicking on the star button of the Roku remote, and it would fix it. But only for a day or two. So is this a YTTV issue or a Roku issue?
— Marilyn (@AgnesClaire) August 1, 2018
— Atomic Spike (@Atomic_Spike) July 31, 2018
The glitchy behavior – black video display with audio playing fine – can be clearly seen in the following short video shared by an affected user on Twitter.
I tried deleting and reinstalling the app, but it didn't work. It still has the same issue pic.twitter.com/olOnShh1mq
— Atomic Spike (@Atomic_Spike) July 31, 2018
What’s good is that the company updated their official YouTube Help page recently, acknowledging the issue saying the fix is being worked on.
Since July 31, 2018, you may be experiencing a black screen or the YouTube app freezing when playing videos on Roku devices. We’re aware of this issue and working to resolve it.
Full screen issue
Another problem that received confirmation from @TeamYouTube (on Twitter) is related to YouTube’s Full screen functionality.
The complainant explained that instead of playing videos in full screen the web client opens the whole page in full screen.
I removed everything related to Firefox.But i now i cleared cache and cookies, i removed all extensions.Fullscreen button works but it opens the whole page in full screen. Just firefox does not open full screen. pic.twitter.com/efCznlkHzK
— tolga arslan (@tolqaarslan) July 26, 2018
Thanks for confirming. We're aware and currently looking into it!
— Team YouTube (@TeamYouTube) July 26, 2018
As can be seen in the above tweet, team YouTube confirmed the user that the problem is being looked into.
We’re aware and currently looking into it!
While it’s appeasing that Google quickly acknowledged both playback issue on Roku devices as well as the Web client’s full screen glitch, we hope they fix them with the same speed.
Rest assured, we are keeping an active tab on all related developments and will update as and when the problems get fixed.
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