Manufacturing blunder: Moto G5s Plus camera gathers dust from inside
Dust inside the camera lens, that too in a smartphone of a company like Motorola. Slow claps! What else can one say.
Right after the Moto G5s Plus launched (August 2017), buyers started highlighting (1,2,3) an all together weird hardware manufacturing glitch. After being used for few days, dust/dirt accumulates on the inner side of the rear camera lens (as can be seen in the following user shared screenshots), which ends up ruining the picture quality.
A quick go through the following user comments will give you an idea about how frustrated those affected are:
4 days with this phone and dust particles have been put into the camera lens, how is this possible in a “phone resistant to dust and water”?
my lens has the same amount of dust, only on the right lens, this problem is unacceptable, I will not buy another motorola device again, definitely
HELLO MOTO , YOU CERTAINLY HAVE DESIGN FLAW RELATED TO YOUR CAMERA ……. IST QUALITY…2ND HOW DUST GETS ACCUMULATED WITHIN 12 DAYS OF PURCHASING YOUR PRODUCT INTO CAMERA…3RD WHY YOU DONT PROVIDE ANTI SCRATH LENS FOR CAMERA WHEN ITS BACK IS RAISED …. THIS WOULD HAVE BEEN DONE BY EVEN IN CHEAP CHINA PRODUCT
I own a Moto g5s plus and I got Dust in the camera lens and the camera picture quality is really poor so I wanted to know if I can return my phone in warranty.
Take a look at some of the recent reports from micro-blogging site Twitter:
@motorolaindia What has happened to Moto? My Moto G5S Plus has started collecting dust in the camera. How is this a 'water and dust resistant' phone as you claim? This is pathetic and I want this to be solved. Soon.
— Shantanu Mittal (@shantmittal) April 9, 2018
Many problem in my Moto g5s plus.
Camera sparkling sound.
Auto link contact to another contract.
Dust in rear camera.
— Vivek Kumar Tiwari (@Vivek30Anchal) March 31, 2018
It's been 15 days and I see dust particles on my back camera. The quality is disgusting when I take pictures from my back camera. I was a great fan of Motorola phones. And now i am facing dust issue with my camera! What should I do!! Very poor product Moto g5s plus!
— Saurabh Kumar Bhuyan (@BhuyanSaurabh) February 23, 2018
In my moto g5s plus mobile dust particles can entered inside of my camera. How it goes inside of my camera bump? Moto making phones in cheap quality. I really unsatisfied with this phone@motorolaindia
— Vetrivel (@vetri5343) February 23, 2018
I am using Moto g5s plus everything is fine but dust is entering inside the rear camera.i got it done last week but again I find some dust particles entering and it's very annoying for me as it is my new phone.
— Raihana Nasser (@NasserRaihana) February 20, 2018
@Moto_Support Just like other buyers, I am one more to the list of persons whose Moto G5s Plus camera lens has dust in it.
With utmost belief and hope I request Moto to come with a mature and sensible solution to the problem which is nothing but a manufacturing defect.
— Bharat Kumar Bharech (@BharatBharech) January 30, 2018
It’s worth mentioning that G5s Plus doesn’t have an official dust-proof rating, but that certainly doesn’t justify a problem of this magnitude.
Those affected speculate that it’s the cavity above the camera from where dust enters the rear lens area (as can be seen in the following image).
That said, now lets take a look at what the company has been telling the complainants.
What Motorola says
Couple of MotoAgents have been actively involved on the forum thread where the matter is being discussed till date, and here’s what they have been telling complainants from time to time:
We are looking into it
If you have dust in the camera lens, please submit your phone for repair — this is fully covered under warranty.
I know this situation with the dust buildup in the camera can be really frustrating. We are aware of this concern and we recommend that you process a service/repair request at your local Motorola center.
We recommend submitting your phone for repair. The repair centers are equipped to correct this problem. If you encounter a repair center that does not know how to fix this issue OR if the issue continues even after repair, please send an email to email@example.com with your contact details, name and location of the service center, job sheet information (if any) and a brief description of what happened with the service. We will properly escalate it to the concerned team.
If the issue continues even after repair, please send an email to firstname.lastname@example.org with your contact details, name and location of the service center, job sheet information (if any) and a brief description of what happened with the service. We will properly escalate it to the concerned team.
We recommend submitting your phone for repair. The repair centers are equipped to correct this problem. If you encounter a repair center that does not know how to fix this issue, please post the location and name of that center and we will reach out to them. Here’s the link to locate the one nearest you: http://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2
Repair no permanent fix
Sadly, turns out getting the device repaired isn’t a permanent fix, as users say the same problem creeps in again after some time.
Same problem here after 7 days of purchase in October dust accumulated .Went to service center cleaned sone how .Again dust penetrated inside it how many times in a year I have to visit your service center for you fault
I purchased the Moto g5s plus in January 2018 , since then I’ve got it repaired 5 times and replaced the phone’s camera (all within 2.5 months) for the same problem – accumulation of dust from inside the camera glass
Meanwhile, the only solution that worked for at least one user was replace the metal back of their unit.
It’s surprising the way Motorola has been dealing with hundreds of Moto G5s Plus buyers complaining about dust in the camera lens. They should at least come up with an effective solution to fix the problem from root rather than bothering users every now and then. We hope the company takes up the matter seriously, and does the needful to fix things up.
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