Motorola’s efforts to fix Moto G5s Plus camera issues have been futile so far
Hundreds of Motorola Moto G5s Plus users have been complaining about serious camera issues ever since the device launched (back in August last year). Reported problems include blurry/grainy images, degradation in picture quality of captured images, in-depth mode lag, slow shutter speed, glitchy videos, and more. The product, it appears, did not undergo a thorough QA process.
Camera behaving erratic
One can see long threads(1,2) on Motorola/Lenovo help forum voicing the sheer disappointment of G5s Plus users over issues plaguing the handset’s camera. We have selected a few user comments to give you a more clear picture of the matter. Take a look:
1. While using the slow motion video mode, the quality of the video certainly decreases to about 50%.
2. Sometimes the images that are captured using the normal camera get pixilated when zoomed.
3. While using the depth mode, the focus does not actually sets on the the object clicked (the upper area gets focused instead of the clicked portion)
4. While editing a depth mode captured image, it does take pretty much time to save (even once the progress loader got stuck and unfortunately I had to close my camera and the photo did not get saved)
5. Panorama mode’s images are a bit pixelated.
6. Low Light images are distorted when zoomed for viewing the saved photos.
7. Is the real time zooming provided in case of professional mode ? (I didn’t get when I used it)
There is a serious concern with the Moto g5s plus camera both with the front facing and rear one. The depth enable mode is absolutely rubbish, front camera is quite ordinary and the picture lags when we switch to the recent photos.The phone which I bought for it’s pros that was the camera is the biggest con of this phone.
I am facing shutter lag issues while clicking pictures….will the company provide an update or a fix for that???
The camera is too slow when saving images! Especially depth-enabled photos.
Low light performance is worst and the camera is dead slow.
I don’t know whether its an software issue or hardware issue, before taking photo from front and dual camera rear its shows great photo in viewfinder but just after photo is taken Camera post processing it becomes dull and pixelated.
Left: image in view finder, Right: after camera processing
Similar reports can be seen on micro-blogging site Twitter as well.
@motorola image processing bug on Moto G5S Plus will ever be fixed? We can expect some resolution for this camera problem in Oreo, like Moto X4? Almost a half year taking photos with nearly no details, please help us….
— André Portella (@decoportellas) March 17, 2018
Bro please check the weird problem we are facing in Moto g5s plus camera, as photos taken on it are getting ugly after post processing @C4ETech
— Aravind Alex (@AravindAlex5) March 1, 2018
Lenovo Test tweet
Moto g5s plus dual camera has too many problem.They marketed it as dual camera ,but the technology is old of 2015 they should have given a telephoto lens with optical zoom.The camera UI is too slow.Even in normal photo it's take 1 second to take the snap
— indumathi (@indumat94817856) January 25, 2018
I purchased Moto g5s plus phone and it's working fine till now but I noticed a major problem in that and that is front facing camera the front facing video quality was very bad and it is not up to the best please fix this.
— pawan_thanay (@npawanthanay) January 16, 2018
That said, now let us take a look at what the company has been saying and doing in this regard.
Motorola’s take on the matter
Different MotoAgents have been actively addressing the matter in question from time to time, and here’s what they have been saying
Thanks for bringing all of these to our attention. I’ve passed these to our product team and we’ll have improvements for the camera in a future update. I wish I could provide a time frame for it, but I can’t.
We’ll have improvements for the camera in a future update. I wish I could provide a time frame for it, but I can’t.
Hi guys. Were you able to get a camera update via the Play Store? We started a staged roll out via the Play Store last week to have the camera updated.
We want to follow if you’re still having issues with the latest camera update. It should be Version 126.96.36.199. You can reply to me and let me know what specific issue are you having after updating your camera with its latest software update.
Sorry for the long wait. We escalated your concern and we’re waiting for an update. We’ll let you know.
There’s a new update for the camera, make sure it’s up to date. Let us know how it goes
And just yesterday, with users continuing to report the issues they furthermore added
Thanks for your input. There should be an update in the future but we don’t have any timing to share. Stay tuned!
See both the recent statements here:
Seemingly, the updates pushed out by the company haven’t made much of a difference, as users continue to complain about camera-related problems till date. Looking at the amount of time that has passed since the camera-issues were first reported, we fail to understand why it is taking so long for Motorola to offer their G5s Plus users the camera quality and features they paid for.
We hope the company figures a good way out of this mess. What is your take on the matter? Let us know in the comments section below.
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