Many Pixel 2 buyers have still not received their free Google Home Mini code
Update (March 2): Google Support is now telling users (who didn’t get the code) that the promo is now over, tough luck.
Original story follows:
If you remember, when Google announced the Pixel 2 series of smartphones last year, the company also launched a promo where-in those purchasing the new devices during a specific period were being offered the Home Mini smart speaker for free.
At-least some of those who availed the deal got their vouchers/codes in time. However sadly, not everybody has been lucky. From what we are seeing currently, a large number of Pixel 2 buyers are still complaining that they are yet to get their code/voucher.
And the reason that’s really worrying is the fact that the last date for code redemption is February 28.
Following are some reports we selected to highlight:
I picked up the pixel 2 xl in early dec 2017 when they had a promo for the free google home mini. They told me I had to wait 6-8 weeks for an email voucher. I waited. Nothing. Contacted Google and they said they’d “look into it”. That was 2 weeks ago. I contacted them again and they said that they’re still “investigating”.
I ordered mine December 29th and still haven’t gotten the code
same here, bought around 13 December…..no code at all
I ordered my Pixel 2 XL on December 20th from the UK Google play store. I’m pretty sure the deal included a free Google Home Mini (to be delivered within 4-6 weeks) , but I’ve never received any email confirming this.
Following are some tweets on the matter:
@madebygoogle Bought a pixel 2 during holidays through Google store website in Canada.Still haven't received the free Google home mini Promo code.Reached out to Google store support multiple times, have been getting same response everytime. #frustrated
— Shalabh (@ShalabhS_Sharma) February 24, 2018
I'm completely disappointed by @madebygoogle customer service. I bought my Pixel 2 under a promo that was going to give me a free Google Home device and I haven't got the code after 2 months. Support says "the team is working on it" … on WHAT?
— Virgilio – (@VirgilioJarrin) February 20, 2018
@madebygoogle Shouldn't there be a free Google Home Mini if i order an Pixel 2 XL last year? I orderd mine december 2017, and didn't got anything no mail, no nothing…
— Heiko (@Gefuehlskaot) February 2, 2018
It might not be the response you want, but taking things to DM and then ignoring the issue is really just a smoke screen to cover up the lack of google home minis #WheresMyGoogleHomeMini
— Alec Holmes (@alecholmes) February 22, 2018
@madebygoogle Been trying to get a meaningful response from your support for 3 weeks now. Still don't have the code for my Google Home Mini that should have been sent after I bought a Pixel 2 XL in December. Looking on Twitter, seems a common problem. Shameful customer service.
— Martin Ross (@mjr23) February 24, 2018
Hi @CPWTweets I was hoping you can give me an estimated date of when my @Google Home Mini will be sent as it's now been 4 months since I ordered my Pixel 2. You keep telling me there are delays but nothing else. Seems to be taking ages. Not very impressed @DixonsCarphone
— Sam Blunden (@samblunden) February 18, 2018
@madebygoogle @GoogleUK Why launch a promotion you have absolutely no intention of honouring (free Home Mini with Pixel 2 purchase)? Complete failure to respond to support requests. Ignoring customers #GoogleScam #FalsePretences #Ripoff
— The Ferret (@BHAFerret) February 16, 2018
One disgruntled user has even come up with a Twitter hash tag #WheresMyGoogleHomeMini – you can read all related tweets here.
Some users revealed after they were done waiting, they had to manually follow up with Google to get their code.
I got mine about a week ago. Ordered late December. I followed up with Google support and a few days later I got my code. They told me it could take weeks
I had to call them and then got my code. Still had to pay shipping.
Took me about 15 emails/phone calls with Google before a rep was finally able to get me a code in real-time. This was after 9 weeks from ordering (Canada). Absolutely ridiculous. Once I got the code and paid for shipping I had it within a day.
There’s currently no information on the reason behind the delay, although some users say Google reps acknowledge that this process is taking time. If you are also waiting for your Home Mini code/voucher, we suggest you get in touch with Google Support directly. Also, don’t forget to share your experience with us in comments below.
Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur