[Update: fixed] Truecaller confirms Chrome browser crash and Backup issues, fixes incoming
Update (January 24): Truecaller reached out to us to officially inform that both these issues have now been fixed. Here’s what they exactly said:
We would like to inform you that – this is part of V8.72 roll-out which is already at 5% roll out now. We should hit 100% by end of this week. The update will include bug fixes for both.
Also, if you take a look at the app’s Play Store listing now, the ‘what’s new’ section clearly states that the problems have been resolved.
Original story follows:
Of late, the Truecaller app has caught our sight, for two broken functionalities. Firstly, it’s somehow causing the Chrome browser app to randomly crash, and secondly, the recently released Backup feature is already out of order.
What’s relieving is that both the problems have been officially acknowledged, and fixes for the same will be coming soon. Let’s take up the matters one by one:
Issue 1: ‘Chrome has stopped’ error
Not only the help forums, complaints are pouring in on Twitter as well:
Yes same issue is on my oneplus 5 device ..and it is updated to latest os version.
Chrome has stopped , and other apps have stopped error is showing suddenly.
— ayushwanjari (@ayushwanjari018) January 21, 2018
— ArunKumar (@IAmArun284) January 21, 2018
Hey, I too got that error..I think It's with truecaller app.. When ever u open there will be a pop up that chrome has stopped working.
— Deepak Gopal (@deepakgopal19) January 21, 2018
oneplus now this issue is serious facing a lot issues because of the bug, eveytime i call there is a error stating that chrome has stopped even though chrome is not at all open or running in the background, solve the problem s issue immediately. pic.twitter.com/wdbraCsHBm
— Narsi Ram (@Narsiram92) January 11, 2018
As the number of reports escalated, the Truecaller team quickly swung into action. They not only acknowledged the issue, but also updated that a fix for the same will be rolled out this week. Here’s what one of the representatives said while replying to a complainant on the app’s Google Play page (review section).
We’ve solved the issue where Chrome is crashing, but will not be in effect until next release (next week) unfortunately
As it stands, the fix isn’t live yet.
Issue 2: Backup feature broken
Soon after being reported, the company accepted the issue, and revealed that they are working to fix it.
We have identified the issue and are fixing it now
Meanwhile, they have also suggested a temporary workaround (as can be seen in the following image):
While the crash issue will be fixed soon, there’s no known time line as to how long will it take to fix the ‘Backup’ feature. We hope they do it sooner than later. Meanwhile, we are keeping an eye on all related developments, and will update as and when they occur.
Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur