[Update: fixed] Google confirms major sync issue with Contacts app affecting devices across manufacturers
Update (December 09):
The issue has been fixed. Here is what an expert (Top Contributor) said on the relevant forum thread:
Ok fixed it. Go to system settings>apps. Show all then click three dots to show system apps. Then find contacts storage and tap that. Then storage and clear app data.Then everything will update
Original story below:
Today, Google has confirmed a major issue with its Contacts app. The problem in question is preventing a complete sync of contacts from Google server to users’ phones. It was just yesterday when complaints started pouring in on the official Google forums, Reddit, as well as Twitter, and a quick look now reveals the number of complaints have literally snowballed.
To put in plainly, users setting up a new device or re-syncing their Google contacts for some reason are terribly annoyed after observing that not all their contacts are getting synced. And manually adding the missing ones isn’t just an option for many.
After going through almost all the complaints on these forums and Twitter, we can confirm that the problem is not specific to any device, as users of Pixels, OnePlus, Samsung, and well as other brands are all reporting it.
Also, although complaints started pouring in after the arrival of Android 8.1, there are many Android 8.0 users who are facing this issue. Some reports even mention Nougat.
So what’s left is the Contacts app. A quick look at the app’s Play Store listing reveals there was an update pushed out on December 4, and it’s highly likely that the update has broken something, leading to the behavior what users are reporting.
Although we aren’t sure if it’s related, but still worth mentioning that some of those affected are also reporting that the ‘Contacts’ section in the Account Sync Settings display an error message stating Sync is currently experiencing problems. It will be back shortly.
Some of those who did some debugging found that only those contacts fail to sync that have either a URL (Profile or Website link) associated with them, or a relationship or anniversary date set. Removing this type of information from missing contacts (something you can do by heading to contacts.google.com) fixed the problem for most users.
But clearly, that’s not an option for everyone. Here’s a comment from an expert on the official Pixel user community:
With Android users chiming all over, Google has at least started investigating the matter, as confirmed by another expert on the forum.
Officially, Google employee Orrin in his recent post asked users for bug reports, presumably for debugging purposes.
Hope the fix arrives soon. Meanwhile, we are keeping a close eye on the matter, and will report all related developments as and when they happen.
Following is a selection of Tweets – by different Android users – complaining about the problem.
Thanks for trying. We're aware of this issue and looking into it. Have a look at this discussion on our forum: https://t.co/mLitjqwSAX. Follow the thread for updates.
— Nexus (@googlenexus) December 6, 2017
Ey @Google, something weird it's happening with the contacts webpage. If a contact has an url address, it doesn't sync with the contacts android app. Tested in a Nexus 5x and in a MI A1.
— nacho (@nachoherrera) December 6, 2017
Oh fun. At least it seems that my contact sync issue is not just me: https://t.co/R8zr9jZMt1 unfortunately no solution yet
— Erik Straub (@brkattk) December 6, 2017
So the Pixel 2 does not sync Google contacts "if they have a link in their profile" (https://t.co/0SsjKBnldv). So good that at least AR is working…
— Thomas Fankhauser (@fanktom1) December 6, 2017
— Rohit Mascarenhas (@MascotRohit) December 6, 2017
Anyone have any problems getting some of your contacts to show/sync? There might be a bug. #googlepixel2
— Richard Laxa 🐻 (@rchrdlx) December 6, 2017
@Google Contacts sync on #AndroidOreo is badly broken. Repeated attempts adding account, toggling sync and factory resetting phone does not fix it. Address book and contacts sync is one of the most important aspects of a smartphone
— Dhruva Krishnamurthy (@hackworks) December 6, 2017
well it isn't going to go very far if it can't sync my contacts. Most bizarre.
— Mark Peters (@MarkDotPeters5) December 5, 2017
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