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      Big bummer!! Google confirms Allo’s ability to access device’s camera is currently broken

      Aparajita SharmaAparajita Sharma
      November 17, 2017
      Google Photos, Huawei, Oppo, Verizon, Virtual Assistant
      0
      Big bummer!! Google confirms Allo’s ability to access device’s camera is currently broken

      Accessing camera (to capture images/videos) is one of the basic features that smart messaging apps offer. However, currently, users of Google’s Allo messaging app are deprived of it. Some of those who brought the problem to notice say whenever they access camera from within Allo, all they get to see is a black screen.

      allo-s7edge-camera-screen1

      Interestingly, as per reports, it’s possible to click a picture despite the black screen, with users saying they can even see the captured image. But of course, you can’t do anything meaningful with this partial access, as you don’t know what the camera is about to capture.

      That’s the reason why users have no other option but to take picture separately (using some other app), and then share them through Allo.

      allo-s7edge-camera-screen2

      allo-s7edge-camera-screen3

      And of course, the issue also affects the brand new ‘selfie clips‘ feature.

      allo-camera-black-screen

      While that’s no doubt a big bummer for Allo users, what’s good is that the problem got quickly acknowledged by Google, with company employee employee Chris (who is also the Community Manager at the official Allo help forum) noting that the team is not only aware of the problem, but is actively trying to catch hold of the root cause as well.

      Here’s what he exactly said:

      Just heard that the team is aware of the issue and is working to see what the root cause is

      See both the comments here:

      allo-s7edge-camera-screen-google

      Sadly, there’s no information on exactly when the issue will be fixed. Let’s hope it happens sooner than later.

      Google Allo Help Forum 1 2 3 4 5 6 7

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      Aparajita Sharma

      Aparajita Sharma

      A budding entrepreneur by profession, a psychologist by education, and a dancer by passion. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed. Got a tip or leak to share? Reach me out on Twitter, Facebook or Gmail. Tech-enthusiasts working together should be fun.

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