Google Drive’s iOS app no longer compatible with older iPhones and iPads?
Last week, Google Drive for iOS started receiving an update that brought along integration with iOS 11’s new Files app. However, soon after the roll out began, several Apple users – particularly those with devices running older iOS versions – started complaining that the update isn’t installing on their device, as it’s reporting compatibility issue with the OS version.
Here’s the notification that shows up:
It’s worth highlighting that some of those affected even specifically confirmed that their device is running the same iOS version which the notification says the update is compatible with.
— Barrie (@BJPCorp) October 2, 2017
Those affected are also flocking the official Google Product Help forum. While most of them are describing the problem as annoying (as they can’t do anything with the available update), there are others who have experimented a bit on their end to conclude that the issue is only with 32-bit Apple devices, as the update plays fine with 64-bit handsets.
We tried Googling around to see if there has been some change related to Google Drive for 32 bit iOS devices, and we stumbled upon a Reddit thread from Yesterday where the original poster clearly notes that 32-bit support has been dropped by Google.
On lookout for more proof, we found the following post on official Drive forum, where the user says the official Google support staff has confirmed that support for 32-bit version of the app has been pulled.
It’s true that 32-bit devices are slowly being deprecated, but that doesn’t take away the fact that there are still a large number of users using 32-bit Apple devices. And they, understandably, are not happy, as they are feeling orphaned – take a look at comments below:
Google hasn’t officially said anything on this yet, although experts at the official Drive help forum are confirming that the problem has been escalated, meaning it’s fair to assume that the company knows people are suffering. Here’s hoping that we get to hear from Google soon.