Google blames Apple for Backup and Sync 'crash on login' problem on macOS High Sierra

Google has officially acknowledged an issue with its Backup and Sync tool (for Drive and Photos) that causes the client application to crash on macOS High Sierra. However, the company has blamed Apple for it, saying the root cause is a bug in the Cupertino-based company’s OS.

Here’s what a Google employee said late last month on official Drive help forum:

There is a bug in High Sierra when rendering the login page. It causes the crash. We’ll be filing a bug with Apple about soon. Hopefully they fix it soon. In the meantime we will look into workarounds.

Basically, users say Backup and Sync crashes while they try logging into their Google account through the tool’s login screen. It’s been over a month since the aforementioned statement was made, so we expect a bug report should have been filed by now.

No further update has been provided since then, so it’s difficult to say whether or not Apple has acted on the complaint. However, rest assured as we’ll update you as and when more information surfaces. Meanwhile, we urge those affected to keep testing Backup and Sync on High Sierra, and let us know as soon as they observe any change in behavior.

Note: For those who aren’t aware, support for Google Drive is already broken on macOS High Sierra, which means Backup and Sync is anyway useless for Drive users on the OS. A fix for that issue is promised to arrive sometime next month. Oh, and yes, we’ve uncovered several other Backup and Sync issues – you can access them by heading here.

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.