Several users say Google Photos gets stuck at preparing photos while uploading

Console yourself if the images you’re trying to upload on Google Photos are stuck at preparing photos. The issue appears to have bounced back, or may be, was not fixed for all.

The problem dates back to August 2016, when it was first reported. Affected users said upload becomes a never-ending process on Google Photos as the service gets stuck at preparing photos mode. The issue was encountered with the Photos Web client, irrespective of the Web browser used.

The screenshot attached here shows the notification:

On September 9, 2016, an employee from Google acknowledged the issue, saying:

“We are looking into this issue further”.

On October 10, he further updated:

“This should now be fixed”.

However, despite that, reported use cases kept piling up. In order to address users who continued to face the bug, even after being referred to as fixed, an expert from Google Products said this March:

“This issue seemed solved (See Ben's message of 10/4/2016). But seems back since a few weeks. I escalated it again”.

There has been no update since then.

It’s clear that the company’s offered fix failed to cater all the users. If you are also among the ones stuck at preparing photos while uploading, wait till Google acknowledges that the issue still persists and considers the rising number of reported cases worth their attention.

Keep a tab here as we will keep you posted in case of any further updates.


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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.