YouTube working to fix subscription scroll and YPP terms glitches
YouTube is arguably one of the biggest video uploading/sharing platforms we have today. The service offers both viewers and creators a lot of features, so it shouldn’t come as a surprise when functionalities get broken. There’s already a long list of ongoing YouTube issues (some of which you can find here), and now, we have two new, company-acknowledged problems.
So, lets take a look at both the issues one by one:
Vertical scroll through subscriptions broken
A humongous number of users have been reporting for the past 24 hours that they can’t scroll through their subscription list (which appears as part of the quick menu on the left side of their YouTube home page). Aside from those on the official help forum, there is virtually an endless list of users complaining about the same on Twitter as well. Here is a selection of some of the recent tweets complaining about the issue:
Hey @YouTube …..why can't I scroll through my 120+ subscriptions on the left hand side of my page like I could earlier today???? HMMMMM???
What gives? Why are my subscriptions NOT being shown where I expect them? What have you done now? Answer post haste !
— Clintarella (@clintarella1967) March 27, 2018
I wish @youtube would fix their vertical scroll for subscriptions on the side bar for when viewing on a pc. These are the only subs that are showing up on the website unless you click the subscription button and pic.twitter.com/s9AFXDHfpA
— Wheelz♿️ (@Joey_C523) March 28, 2018
@YouTube you seem to have developed a bug in Firefox: the subscription list in the left sidebar won't scroll.
— Filip Maljkovic (@dungodung) March 28, 2018
@YouTube why isn't the menu button working? It'll only show me three or four of my subscriptions at a time and won't allow me to scroll. Been like this for three days on every browser and computer I use.
— GeeGee B (@cute_asaurus) March 28, 2018
I can't scroll down to view my subscriptions on YouTube.
— Nathan Purcell (@NathanPurcell56) March 28, 2018
@YouTube The sidebar on a Mac will not scroll now. Every forum on the interwebs is talking about it. What can we do because it’s maddening? It almost seems like someone doesn’t want people to go through their subscriptions. Any advice? #RETWEEET
— Grace Asher🇺🇸 (@Grace_Asher1) March 28, 2018
What’s appeasing is that Google is aware and working on fixing the glitch. A Google employee Jordon informed the complainants recently that the matter is being looked into, and also shared a couple of workarounds that users can try meanwhile. Here’s what exactly they said:
We’re currently looking into this!
A few workarounds until we get more info / it’s fixed:
- Use a different browser: this is working on Chrome (and legacy Internet Explorer for some people)
- If you want to scroll through your subscriptions list, you can go to the Subscriptions tab and scroll from there
Will share more updates as I get them
YPP not letting users accept terms
The second issue that got a confirmation is related to YouTube Partner Program (YPP). No no, we aren’t talking about pending channel review applications here. Rather, now those signing up for YPP/monetization aren’t able to accept the terms as on clicking ‘I accept’ (first image below) they get redirected to the signup page (second image below) instead of progressing on to the next step.
Here’s how one of the initial complainants explained the issue:
Greetings. I have a YT channel that has certain videos I would like to monetize. However when I go to the monetization page and try to agree to the YouTube Partner Program terms, I’m brought back to the original page and can’t go on to the next step. For the record, I’ve tried using different web browsers on my main PC, multiple on another PC, on Android, disabling browser extensions, and nearly every fix I’ve seen on other threads talking about this same issue. I also don’t have the option to email Creator Support under Help & Feedback. My channel has 7.5K subs and over 10,000 hrs of watch time in the past 365 days, which is within the application requirements. I’m not sure if I have a glitch with my account, or if it’s a widespread bug currently? Any help is greatly appreciated.
Thankfully, the user got a quick acknowledgement from the same Google employee Jordan, saying:
We’re aware of a related issue! Some creators are not able to accept / agree to the YPP terms and we’re still looking into it.
We hope Google fixes both the issues as swiftly as they acknowledged them. Rest assured, we’ll update as and when any further development takes place.
Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur