[Update] Samsung confirms Netflix/Hulu issue with Galaxy S8 Active, fix in works
Update (March 21):
At least a couple of users have confirmed that a recent update (G892USQS1ARC1) has fixed the issue for them.
Another week, another update-triggered derailed functionality. This time, Samsung Galaxy S8 Active is the device in question, with video playback in Netflix and Hulu gone all green. Yes, that’s what users reportedly get to see – a green screen with audio, but no video.
Are you also facing the same issue on your S8 Active unit? Ease out, as Samsung’s aware and doing the needful to fix the glitch. With users complaining for more than a week now, Samsung confirmed the issue on the company’s official help forum late last week. One of the Samsung Moderators acknowledged the issue saying:
We’ve been looking into this. It appears that it was a Sprint’s specific update that was sent out that caused this problem. Samsung is working with Google and Sprint to get this fixed as soon as possible.
While the problem appears specific to units on Sprint network (as can be seen in the official statement above), the carrier – for its part – is yet to confirm the problem officially. However, a couple of affected users who got to hear from Sprint and Netflix shared that the issue is at Samsung’s end.
Yes! Same issue. According to Sprint, it’s some issue with Samsung and Netflix and Hulu’s services but no one has any idea when it will be fixed which is ridiculous because this isn’t the first time this has happened.
I spoke extensively to Netflix today trying to resolve this, and they ultimately said it is Samsung’s problem and we all just have to wait
Though, currently there’s lack of clarity on who is to be blamed, we hope the issue gets fixed soon. Rest assured, we are keeping a tab on all related developments and will update the story as and when anything news worthy comes up.
After the phone ask for an update 03/01/18 my phone wont let me see Hulu or Netflix, every video a play i only see a green screen and audio.
Netflix crashes or does not play or just stays at the loading screen, every once in a while I will hear audio and/or see a green blocky screen
Video playback in Netflix and Hulu is green and blocky, but with good sound. This started happening after the most recent Android update.
@Netflixhelps hello. It's me. Netflix ain't workin on my Samsung Galaxy s8 active again. This time I either get the loading screen forever or I get a half gray, half green screen with the audio playing. Any suggestions?
— Ben Jung (@bensjung) March 5, 2018
Netflix and Hulu stoped to work after latest update on S8 active @SamsungSupport
— Leandro da Silva (@le3dmax) March 8, 2018
Not helpful. This issue came with the new s8 active update 3.1.18 and also affects Hulu streaming but not commercials
— laura (@lbaker1114) March 4, 2018
It’s also worth mentioning that the issue appears to be more widespread – some users report of encountering the same on other Android devices as well.
This is an ongoing problem ever since the new system update yesterday. I have a s8 active. I know it is happening to others on their Android/apple/windows devices. It is all content.
— laura (@lbaker1114) March 3, 2018
Sorry for the trouble, Patrick! We're definitely working to resolve this known issue. When you have the time, please take a look at our Facebook reply here: https://t.co/EP7ctD1c9s for more details.
— Hulu Support (@hulu_support) March 8, 2018
Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur