[Updated] Moto M update breaks basic calling, Motorola says fix in works
Update (March 17):
Motorola has released an update to fix the glitch, as confirmed by an MotoAgent. Check if the update in question resolves the issue for you.
An update has been released to fix this issue. Please let us know how it goes.
Monthly security updates and their tendency to break existing features. Sigh! Coming to light is another update triggered bug (massive one), this time on Motorola’s late 2016 release Moto M devices.
Motorola/Lenovo forum is currently drenched with complaints from Moto M users who received the recently pushed 66MB update, which broke a feature as basic as calling. Going by user reports, neither normal calling nor VoLTE is working on their units after the update, while mobile data/LTE is intact.
While that’s a huge problem, what’s good is Motorola has confirmed the issue at their end. Not only that, they have also stopped the roll out of the buggy update, and are working to fix the same. The confirmation came from a Motorola Admin on the company’s official help forum, saying
We have received confirmation from the software team that they are making good progress on delivering a fix. This a top priority, and we will communicate more information as it becomes available.
Furthermore, they added
In the meantime, we have stopped rolling out the update, and have instructed our service network to return phones back to the previous software on request, as some of you have already determined.
Following is the concerned Admin’s complete statement:
It’s worth mentioning that the problem seems to be limited to Moto M units on Jio’s network apparently.
For those of you who wish to know more about the issue, we have prepared a selection of some user comments and tweets which clearly explain the problem in question:
Latest update of 66 mb has stopped JIO call Services on Motorola mobiles. Please do the needful ASAP.
Many customers affected by this.
— Optimistic Indian (@rWePlayingToday) March 8, 2018
Basic calling is not working for JIO sim specially.
— Optimistic Indian (@rWePlayingToday) March 9, 2018
I doesn't able to make call via Jio sim in Moto m after I apply the latest update of 66MB on my phone. Please solve it as early as much possible!!!@Moto_Support
— Deepak Jangid (@Deepakjangid478) March 8, 2018
@Moto_Support PLEASE HELP AS THE LATEST UPDATE IN MOTO M IS VERY BAD, WE EVEN NOT ABLE TO MAKE CALL FROM JIO SIM
DO SOMETHING IMMEDIATELY.
HOPE TO RECEIVE A POSITIVE RESPONSE FROM UR TEAM
— CS DEEPAK KUMAR (@cskumar1303) March 7, 2018
@Moto I did a system update of 66mb in my Moto M yesterday, and since then I am not able to make & receive call and same with the messaging service as well.
Need a resolution right away.#WorstServiceEver #RegrettingSinceDay1👎
— Aashish (@Aashish03598847) March 6, 2018
Using a Moto M since last year and Sorry to say this was my worst buy.
Every time I update to a newer Android version I face some serious issues.
First Update: Mic Issue
Second Update: Fast charging stopped
Third update: Can't make calls from Jio
I should have opted #OnePlus
— Munim Aslam 🇮🇳 (@iammunimaslam) March 6, 2018
Motorola Moto m XT1663 has got new update but after updating it ,I lost volte please help us we are not able to make any outgoing calls @Moto
— Harsha (@Harsha98246277) March 5, 2018
@Moto @Moto_Support @motorolaindia @Moto_Support New 66MB update has disabled Volte feature from my Moto M. It's a serious issue because I have already tried all possible ways to get it, except factory reset.Just tell me what u doing to resolve this issue? when will it get fixed?
— Vikash Kumar (@vikashkrjspl) March 6, 2018
@motorolaindia after update moto M VOLTE does not work….tell me how can I solve this problem ?
— SUNIL GAJRAJ (@gajraj855) March 6, 2018
Yesterday installed system update on my Moto M and after installation my Jio sim which uses Volte isn't working. On asking customer care they made me format my phone. I did that but it didn't solve the problem. And Moto doesn't have a solution for this. Wow
— Aman Verma (@amanzee) March 6, 2018
I am Moto M user and after recent updation to nougat, I can't make any calls from my @JioCare though net is working smoothly.
Moreover, I noticed in the Motorola forum, people are facing the issue since last year and their problems are not yet sorted.
— Munim Aslam 🇮🇳 (@iammunimaslam) March 6, 2018
— Arpit Kidile (@kidile_arpit) March 6, 2018
Today a new update was available. Size 66 MB. After installing it, Jio voice calls have stopped working. Only data is working.
After 66mb update jio sim was not working properly.it can work only internet not working on calls 4g is not connected for voice calls.
You are right. Jio voice calls have stopped working. Only data is working.
After installing the update, on the home screen for Jio – 4G with phone symbol icon is missing. Only LTE symbol is showing. Voice calls on Jio are not working. Only data working.
Yesterday I got an update of 66MB after that I’m unable to make outgoing calls as well as incoming calls by using VOLTE service.
Yes, I too have the same problem after “xt1663_S373_180208_Row” update yesterday. No volte is available.
As already mentioned above, Motorola’s software team is working on fixing whatever’s causing the entire mess, and we hope they do it sooner than later. We are keeping a close watch on all related developments and will update our story as and when the fix gets live. So keep a tab on this space.
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