YouTube confirms audio-video sync issue with Roku TVs and streaming devices
A new YouTube issue is coming to light. With the inception of February 2018, users have been reporting that the YouTube app’s audio and video outputs have gone out of sync when used with Roku’s TVs and streaming devices. While Google recently called the issue fixed, users continue to report it.
Here’s how some of the affected users explain the matter in question:
I’m getting this too. I noticed it last night. The video starts out fine but within minutes the video slowly falls behind the audio. Using the tv to rewind 10 seconds resets the desync, but it keeps happening. It’s really annoying
This has been happening to me too. I’ve noticed it’s more likely to happen if the Youtube video is longer than 30 minutes. However, it does happen to shorter length videos too. It’s really frustrating. I used to be able to fix it by playing the video from the YouTube app on my phone to my tcl Roku tv but now that doesn’t work at all. Most of the time the video will start playing perfectly and then the screen with flash black for just a second and then the audio will be unsynced
I am also having this problem. Have had for a few days. Start watching YouTube video then after a few seconds, the audio becomes very noticeably desynchronized
Replying to confirm this as well. TCL Roku TV, started getting audio desyncs after the last app update
Same issue as well with my Hisense Roku Tv. Ever since the update to youtube
This issue has yet to be resolved. My TCL Roku Tv, bought in 2016, is having severe issues with the YouTube App. This didn’t start occurring till February 7th, 2018 when it downloaded an update for the app itself. Any videos that manage to start are plagued with either audio sync issues or a snail-pace loading
The problem has reportedly creeped in after a recent update of the YouTube Roku app. The reports aren’t limited to the official help forum and Reddit, as users on Twitter are chiming the same story as well.
My @YouTube app on my roku tv just wont work anymore. Videos audio is out of sync and when i try to rewind them they just show a black screen and stay black after backing out and loading them again. @TeamYouTube please tell me there's a solution.
— UnfashionableGirl (@ForcedforPoints) February 8, 2018
@RokuPlayer the audio is way ahead on youtube videos on my Insignia Roku Tv. I dont have the issue on my phone or game systems at home. Ive tried deleting the app, restarting, reinstalling. Unplugfing tv and router and even trying a factory reset and its still not synced.
— Hilary Trabert (@hbtrabert) February 7, 2018
@TeamYouTube any video over 30 minutes on the Roku YouTube app do not load, and if they do the audio is desynched. I’ve refreshed my connection several times
— Andrew Pierce (@MrHcted) February 2, 2018
The YouTube Roku app just updated and fixed a lot of stuff. Skipping through the videos is way faster, videos now run at 60fps if they support it, and GIF previews show up now
….but all of that is nullified with the fact that now the videos don't sync to the audio anymore pic.twitter.com/8EhIGcurc8
— Nina-NintyRobo (@Nina_NintyRobo) February 1, 2018
Google employee Marissa (who is also the Community Manager at the YouTube Help Forum) updated this morning saying the issue should now be fixed.
But, if you take a look at the comments that followed Marissa’s post, not a single user said that the problem is fixed. Here are a couple of comments:
It seems to have gotten worse to the point where I can’t watch anything now. Reinstalling the app but if that doesn’t work, I don’t know what will
On behalf of hundreds this is still not resolved
So, the problem apparently still stands unaddressed. We hope YouTube fixes what’s broken sooner than later. Meanwhile, we are keeping a close tab on all related developments and will update as and when anything news worthy comes up.
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