OnePlus just sent someone a used Dash Car Charger
While the blame squarely fell on the logistics partner DHL in recent cases of missing OnePlus 5T smartphones in Italy, it’d would be hard for the Chinese company to point fingers at anyone else in the case that’s now come to light.
Someone going by the name of ‘KishanKS’ on the official OnePlus forums recently revealed they ordered a Dash Car Charger from the company’s Indian online store oneplusstore.in. When they received the shipment package, they found the courier (BlueDart) packaging was as it should be, but the product itself was “in a unsealed state and even the packaging looked dirty.”
Following are a couple of images the complainant shared initially (click to view enlarged versions):
On contacting OnePlus, here’s what their experience was:
I contacted oneplus regarding the same and I’m not happy with their response. The last offer they made is that I have to ship the item to their warehouse and they will send the replacement but I have to bear the shipping charges and they will refund the shipping charges in terms of OnePlus voucher.
It’s worth mentioning that up until this point, the complainant didn’t open the charger box. A support ticket was opened immediately, but there was no response from the company for nearly a week.
Ticket#1915773 – reported immediately to OnePlus, it’s been 5 days now
Meanwhile, an executive at a OnePlus store told the complainant that they can’t handle the replacement process, so shipment to the company’s warehouse is the only option. The executive said they can offer a voucher of INR 250 (around $4) to compensate the shipping charges – interestingly, when inquired, they confirmed there’s nothing the complainant can buy from them with that voucher.
Meanwhile, OnePlus closed the complainant’s case. So the user was left with no other option but to open the charger box and use the accessory. The following images of the charger they shared on the forum clearly shows the device isn’t new (click to view enlarged versions).
There has been no development in the case since then. It’s clearly a matter of poor quality control on OnePlus’ part (unless the complainant is trying to trick the company, which seems least likely at this point). Anyway, we’ll keep you updated as an when anything news-worthy happens in this case.
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