Update breaks WiFi authentication on Samsung Galaxy S6, leading to heavy battery drainage
Be it Google or Samsung, WiFi connectivity issues are plaguing flagship devices from both tech giants. While ‘dropping WiFi’ problem is already widespread among Pixel users, somewhat similar WiFi related issues are now being reported by Samsung Galaxy S6 owners as well.
What’s coming to light is that a recent firmware update has triggered WiFi authentication glitch on the Galaxy S6 flagship phones, wherein the connection keeps dropping, throwing an error that says, authentication error occurred.
If losing WiFi connectivity wasn’t enough, users also say these WiFi drops are also draining device’s battery, presumably due to the device constantly trying to connect to available WiFi networks.
Some users even had to pay extra bill to their carrier due to the problem, as they didn’t observe it earlier. Aside from the official Samsung Community and Reddit, even Twitter is flooded with user complaints about WiFi authentication failures. Following are some of the recent tweets highlighting the same problem:
@SamsungHelpUK Since the last android update my S6 doesn't stay connected to WiFi. It just connects then drops out a minute or so later with the message "Authentication Error Occurred". Re entering passwords does not help. Happens on all WiFi networks I connect to. Please help.
— Robert McDonnell (@Robert_McD) December 31, 2017
@SamsungHelpUK Since my Galaxy S6 received a firmware-update to G920FXXU5EQK8 the wifi-connection to routers does not work properly. It works a few minutes then the connection is lost and the S6 shows 'authentication error occurred'.
— Oliver Findlay (@OliverFindlay) December 29, 2017
— Joshua Schumacher (@Spomsoree) December 28, 2017
What's happened to my s6 since the update my battery drains really quickly and it won't connect to WiFi keeps saying Authentication error @SamsungMobile
— Brian Moss (@brimoss33) December 26, 2017
@SamsungMobile so since my recent update about 2 weeks ago (s6) my wifi connection at home keeps failing "authentication error". It's not my router-no other devices in the house do this. What's occurring??
— Jenna (@Jenna33981345) December 22, 2017
Help. Anyone with a Samsung S6 edge on Android 7 having Wifi issues? Since the last update all i get is an authentication error and then it disconnects? If i turn plane mode on and do wifi it connects then i switch off plane mode
But then i loose it after 20mins
— Jon Champ (@Champy1973) December 19, 2017
my galaxy s6 keeps disconnecting from my wifi, i keep on getting "authentication error occurred"
— Breadman55 (@NewHotHead) December 12, 2017
@Android Ever since my recent android update (7.0) my Samsung galaxy s6 can no longer connect to WiFi!! I've gone as far as factory-resetting my phone after several other attempts to disconnect and reconnect to WiFi, and still nothing. My other devices are able to connect. Help!
— Abigail Llantin (@arodri1203) December 2, 2017
It’s worth mentioning that while the WiFi problem is being reported mostly by Galaxy S6 users, there are stray reports about the same on other Samsung devices too (like the Galaxy S7 and the Note 5).
As the number of reports about WiFi authentication failure piled up, a moderator on Samsung’s official forums effectively confirmed the glitch recently, saying they’ve passed the info to the company.
While I don’t know what the developers are working on in detail, I do know that I’ve passed along the information
See the complete statement here:
While it’s a relief that the matter has at least been officially acknowledged, there’s no information as to how long will it take to fix WiFi authentication failures. We hope the company does that sooner than later. Meanwhile, following are some user-suggested workarounds that you can try hands on (worked for some, but not all):
Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur