T-Mobile acknowledges Samsung Galaxy J7 battery issue introduced by recent Nougat update
It won’t be a stretch to say that software updates for smartphones have become infamous for triggering broken functionalities. Recently, users of the Sony Xperia XZ Premium got the taste of this trend, and now, it has come to light that T-Mobile Samsung Galaxy J7 users are also finding themselves caught in this vicious web.
Specifically, Galaxy J7 users on the magenta carrier’s network have been complaining of battery issues, saying that battery does not charge beyond 91%.
Why won't my Samsung Galaxy J7 charge past 91%?
— Zachary Hardy (@ZacharyHardy7) October 27, 2017
Android: J7 won't charge beyond 91% https://t.co/OYHiud3FK1
— Eyesfree Thailand (@eyesfree_th) October 27, 2017
Hey @TMobileHelp Have you heard of Samsung J7 battery topping at 91% after update to Nougat?
— ☣ (@LordRukario) October 25, 2017
It’s worth mentioning that these complaints started pouring in after a recent update that brought along Android Nougat.
A lot of users have been discussing this issue over at Samsung’s official forums, and mind you, each and every user post there says the issue exists.
Some of those affected also suggested a workaround, which includes turning off the device, removing the battery, reinserting the battery after a couple of minutes and then switching on the device, and it seems to be working for all.
Here’ what a moderator on Samsung’s official forum said:
For its part, T-Mobile has officially acknowledged the issue as ‘charging inconsistencies,’ saying that it has been added their internal list of Galaxy J7’s existing problems. As for workaround, they also suggested the same process of taking the battery out and then re-inserting it after sometime.
We are not sure whether this workaround needs to be applied only once or every time the battery is charged. Plus, there’s no information on whether or not the workaround also resolves the slow charging issue that some Galaxy J7 users are reporting after the update.
Currently, there’s no official word on when a fix will arrive. However, that should happen at the earliest, as nobody would like being stuck with the problem that makes 10% of their phone’s battery inaccessible.