Inability to upload custom thumbnails on YouTube through Firefox has been fixed
Among the list of officially acknowledged existing YouTube glitches was an issue that caused custom thumbnails to not upload when accessing YouTube through Firefox web browser. The good news is that Google has fixed the problem.
For those of you unfamiliar, thumbnail gives viewers a quick snapshot of video while browsing YouTube. What makes a video thumbnail important is the fact that it’s one of the first things viewers see about a video before playing it (aside from the title, of course).
Once a video successfully uploads, YouTube auto-creates three thumbnails at the end of video processing, from which one can be chosen – for any change at a later stage, video owner can head to the Video Manager option in Creator Studio or use the YouTube Studio app. In case, the owner is not satisfied with the auto-generated thumbnails, they can even customize thumbnails.
The Custom thumbnail option appears right under the three auto-generated thumbnail options, but only for those who fit in as per YouTube guidelines i.e. the accounts that have either live streaming access or are verified.
After clicking on Custom thumbnail, one can choose an image from computer, attach it to the video, save it, and the thumbnail gets uploaded.
Coming back to the issue, since August 10, there were reports on the official YouTube forum that the functionality of uploading custom thumbnails wasn’t working as intended for those using Firefox. Affected users explained that the process got stuck on ‘uploading’ and then jumped back to the beginning without completing the action.
You Tube officially acknowledged the issue on August 29, and said they were working on the fix. Here’s what they said
On September 11, a Google Employee addressed the affected users, saying:
This has been fixed. Please let us know if you are still having an issue with uploading custom thumbnails on Firefox!
So, Google has fixed YouTubes custom thumbnail trouble faced by users on Firefox. We are hopeful that the company will soon fix the other pending YouTube issues as well. Till then, keep a tab here, as we’ll keep you posted, if and when, the company officially fixes other problems plaguing the application.